Senior Account Manager

Hawsabah | حوسبة; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Hawsabah | حوسبة is seeking an experienced Senior Account Manager to lead growth of public-sector accounts in the Commercial department. You will leverage your IT infrastructure and digital transformation expertise to expand solution adoption and ensure client satisfaction across government and semi-government entities.

The role requires a network of decision-makers in the public sector, strong negotiation skills, and the ability to manage complex deals through procurement cycles and tenders.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, Information Technology, Computer Science, or a related field.

Responsibilities

• Manage and grow strategic relationships with government and semi-government clients to build long-term partnerships.
• Leverage an established network within the public sector to unlock new business opportunities and strategic deals.
• Develop and execute account plans focused on revenue growth and retention.
• Deliver tailored technical, commercial, and financial proposals aligned with client needs.
• Navigate government procurement processes, tenders, and framework agreements effectively.
• Oversee contract execution and ensure delivery quality and commercial commitments.
• Identify upselling, cross-selling, and new business opportunities within existing accounts.
• Resolve client escalations professionally to maintain top-level satisfaction.
• Monitor account performance, collections, and submit regular reports to management.
• Relay client feedback to internal teams to support service improvement.
• Represent the company in key client meetings, government forums, and industry events.
• Maintain strict confidentiality of client data and strategic information.

Skills

Negotiation

Communication

Stakeholder management

Arabic

English

Education

Bachelor’s degree in Business Administration, Sales, Marketing, IT or related field

Job description

We are seeking an experienced Senior Account Manager with a strong background in IT Infrastructure, Digital Transformation, and Managed Services, and established relationships across government and semi-government entities. The role will lead the growth and strategic management of key public-sector accounts within our Commercial department. The successful candidate will leverage deep knowledge of these technology domains, public-sector digital needs, and existing networks to drive revenue growth, expand solution adoption, and deliver exceptional client satisfaction.

Key Responsibilities:

• Manage and grow strategic relationships with government and semi-government clients to build long-term partnerships.
• Leverage an established network within the public sector to unlock new business opportunities and strategic deals.
• Develop and execute account plans focused on revenue growth and retention.
• Deliver tailored technical, commercial, and financial proposals aligned with client needs.
• Navigate government procurement processes, tenders, and framework agreements effectively.
• Oversee contract execution and ensure delivery quality and commercial commitments.
• Identify upselling, cross-selling, and new business opportunities within existing accounts.
• Resolve client escalations professionally to maintain top-level satisfaction.
• Monitor account performance, collections, and submit regular reports to management.
• Relay client feedback to internal teams to support service improvement.
• Represent the company in key client meetings, government forums, and industry events.
• Maintain strict confidentiality of client data and strategic information.

Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing, Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in account management or sales within the technology sector, with proven experience in IT Infrastructure, Digital Transformation, and/or Managed Services preferably serving government and semi-government clients.
• Established network and strong existing relationships with decision-makers in the public sector, ideally in technology, digital, ICT, or infrastructure-related roles.
• Solid understanding of government procurement cycles, tendering platforms (e.g., Etimad), and regulatory frameworks relevant to technology and ICT projects.
• Demonstrated success in achieving revenue targets and closing complex deals in the technology sector.
• Strong negotiation, communication, and stakeholder management skills at executive level, with the ability to discuss both technical and commercial aspects of solutions.
• Excellent communication skills in Arabic and English.