SAP S/4HANA Support PM Lead | SLA & Stakeholders

Systems Arabia; Riyadh; Vor Ort; SAR 360.000 - 540.000; Vollzeit

Zusammenfassung

Systems Arabia is seeking an experienced Project Manager – SAP Support Services to lead SAP S/4HANA support operations, oversee service delivery, manage consulting teams, ensure SLA compliance, and maintain strong stakeholder relationships.

The ideal candidate will have 5+ years of IT project management, certifications (PMP/PRINCE2/PgMP), and fluency in Arabic and English, with experience in government or large-scale SAP support projects.

Qualifikationen

• 5+ years of IT project management experience, preferably SAP support or managed-service engagements.
• Relevant certifications: PMP, PRINCE2 Practitioner, PgMP or equivalent.
• Experience leading 2–3 comparable SAP or government IT support projects.
• Strong understanding of SLAs, KPIs, ITSM, and resource planning.
• Excellent stakeholder management, communication, and executive reporting skills.

Aufgaben

• Lead end-to-end SAP S/4HANA support service delivery and SLA/KPI adherence.
• Manage project governance, resources, risk, and escalations.
• Prepare weekly progress updates and monthly performance reports.
• Oversee incident management, change requests, releases, and escalations via ITSM tools.
• Coordinate with stakeholders for business-process alignment and timely issue resolution.
• Ensure documentation, knowledge transfer, and compliance with cybersecurity standards.

Kenntnisse

Stakeholder management

Communication

Executive reporting

Arabic language

English language

IT service management

Resource planning

Ausbildung

PMP

PRINCE2 Practitioner

PgMP

Tools

SAP S/4HANA

ITIL knowledge

ITSM tools

Jobbeschreibung

Systems Arabia is seeking an experienced Project Manager – SAP Support Services to lead SAP S/4HANA support operations, oversee service delivery, manage consulting teams, ensure SLA compliance, and maintain strong stakeholder relationships.

The ideal candidate will have 5+ years of IT project management, certifications (PMP/PRINCE2/PgMP), and fluency in Arabic and English, with experience in government or large-scale SAP support projects.