SAP Infrastructure Lead

Mullers Solutions 1; Riyadh; On-site; SAR 260,000 - 450,000; Full time

Job summary

Müller’s Solutions is seeking an Infrastructure Lead to guide the SAP infrastructure team in design, maintenance, and scalability of core systems. You will mentor staff, implement robust processes, and ensure service quality across diverse technology domains.

The role demands strong LAN/WAN knowledge, certifications such as CCNP/CCNA, and fluency in Arabic and English. On-site leadership in Riyadh, with collaboration across engineering and operations teams.

Qualifications

• Bachelor's degree in computer science, information management, or related field.
• CCNP or CCNA certification required.
• ITIL v3 is advantageous.
• Proficiency in Arabic and English is required.

Responsibilities

• Provide daily leadership to Infrastructure Services team.
• Design, construct, and maintain server and network infrastructure.
• Offer operational support for SAP architectures.
• Collaborate with engineers to ensure provisioning, configuration, and security.
• Ensure infrastructure stability during product launches.
• Mentor and train staff, improve processes for better service.
• Document and sustain daily operations and new service integration.
• Promote service quality via repeatable processes.
• Monitor alerts, tickets, and processes for timely completion.
• Communicate policy changes to the team.
• Recommend improvements to senior management.
• Meet service levels as set by management.
• Provide guidance to keep project services highly available and efficient.
• Address business needs by evaluating tech options and vendors.
• Analyze outages to prevent future issues.
• Collaborate with providers to enhance end-user experience.
• Manage major outages through ITIL processes.
• Share knowledge via presentations to the team.
• Maintain broad infrastructure expertise including security.

Skills

LAN/WAN knowledge

Communication

Outage management

Collaboration

Analytics

Infrastructure SME

Education

Bachelor's Degree in IT/Computing

CCNP or CCNA

ITIL v3 (advantageous)

Arabic & English language proficiency

Job description

In the role of Infrastructure Lead at Müller's Solutions, the Infrastructure Support Lead Analyst will be responsible for the design, maintenance, support, and scalability of the SAP infrastructure. This position involves guiding, coaching, and facilitating a team of specialists while contributing to the infrastructure support services. The individual will be part of a team of infrastructure engineers who possess outstanding technical expertise across various domain competencies.

Key Responsibilities

• Provide daily leadership to the Infrastructure Services team.
• Design, construct, and maintain the server and network infrastructure.
• Offer operational support for the SAP architectures.
• Collaborate with engineers and developers to establish provisioning, configuration, protocol support, and security for the infrastructure.
• Ensure infrastructure stability as new products and services are launched.
• Develop, mentor, and train staff; continuously seek to enhance processes and procedures with the objective of delivering exceptional service to customers.
• Create, document, implement, and sustain processes and procedures for daily operations and the integration of new services.
• Foster a robust culture dedicated to service quality through the effective execution of repeatable, well-structured processes.
• Monitor the status of alerts, tickets, and processes to guarantee timely completion of tasks.
• Communicate changes in policy and procedures.
• Provide recommendations for modifications and improvements, and convey these to senior management.
• Achieve and maintain service levels as established by management.
• Offer technological guidance to ensure that project services are highly available, efficient, and operate with acceptable performance levels.
• Address business requirements through technology by assessing various technological options and vendor products.
• Report trends in incident/problem management identified through analysis of historical outages, utilizing these trends to pinpoint and implement changes that may prevent future issues.
• Collaborate with service providers to identify processes/tools that enhance the end-user experience of the service.
• Manage significant outages through standard ITIL processes until resolution.
• Promote knowledge sharing through presentations and similar activities among team members.
• Possess a broad understanding of infrastructure technologies coupled with subject matter expertise (SME) in several technologies within an infrastructure environment, including operating systems, storage, virtualization, networks, heterogeneous computing devices, and information security.
• Exhibit proficiency as a systems administrator for specific technologies and provide escalated support.
• Analyze, deconstruct, and re-engineer existing solutions with a focus on enhancing efficiency and improving performance.

Requirements

EDUCATION

• Bachelor's Degree in Computer Science, Information Management, or a related technical/IT field.
• Certification in CCNP or CCNA.
• ITIL V3 Certification is advantageous.
• Proficiency in both Arabic and English languages.

RELEVANT EXPERIENCE

• 5 to 7 years of demonstrable technical experience in managing large infrastructure setups.
• A minimum of 3 years of professional experience in infrastructure and technical operations.

SKILLS REQUIREMENTS

• Comprehensive understanding of LAN/WAN protocols and architectures.
• Capable of communicating effectively at all organizational levels.
• Ability to maintain clear reasoning during high-severity, high-impact outages.
• Strong collaborator, working well with others to resolve issues and incorporating diverse insights.
• Robust analytical skills.

Preferred Qualifications

• Master's degree in a related field.
• Relevant certifications (e.g., ITIL, CISSP, CCNA) are highly beneficial.
• Experience in cybersecurity practices aimed at protecting infrastructure from unauthorized access and vulnerabilities.
• Familiarity with DevOps practices and tools to enhance collaboration between development and operations teams.

Benefits

Why Join Us

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.