Sales Associate

FashionUnited; Riyadh; On-site; SAR 33,000 - 50,000; Full time

Job summary

FashionUnited is seeking a retail associate in Riyadh to provide exceptional customer service, assist customers in selecting products, and promote the Club Apparel Loyalty Program. You will maintain store standards, assist with visual merchandising, and handle POS transactions during varied shifts, including extended hours during sales periods.

Ideal candidates will stay updated on brand products, present themselves well, and contribute to loss prevention and stock accuracy in a fast-paced store

Qualifications

• Excellent customer service and communication skills.
• Ability to greet and assist customers effectively.
• Knowledge of loyalty programs and upselling techniques.

Responsibilities

• Greet customers and assist in selecting products.
• Convert window shoppers to buyers and promote loyalty program.
• Manage stock display and ensure VM guidelines are followed.
• Operate POS and handle cash responsibly.
• Maintain store cleanliness and visual presentation.

Skills

Customer service

Suggestive selling

Grooming & presentation

Product knowledge

Education

High school or equivalent

Tools

POS / Billing

Job description

• - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• - Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience - Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service:

• - Greet the customers and assist them in selecting the right product.
• - Convert the window shoppers to ultimate buyers.
• - Promote the Club Apparel Loyalty Program of the company for repeat sales
• - Serve Customers with the highest standards and follow the company guideline of selling ( GUEST - Greet, Understand, Explain, Sell, Thank)
• - Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• - Must be presentable and well-groomed at all the times
• - Flexible to work for extended hours during the Sale period
• - Must possess up to date product knowledge and ensure minimal stock loss.
• - Flexible to work for extended hours during the Sale period.

Merchandise:

• - Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• - Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• - Record the inventory inward / outward and maintain the report of the same Process
• - Handle the POS (Point of Sale) / Billing Counter efficiently
• - Tally money in the cash till during the beginning / end of the shifts
• - Issue receipts / refunds / change to the customers correctly
• - Process the payments by cash / credit cards / vouchers / automatic debits
• - Ensure awareness and vigilance at all times of security in the store without any negligence
• - Must be flexible to work for varied shifts and overtime as per the business requirement
• - Adhere to SOP & Loss Prevention Policies
• - Maintain confidentiality of the sales figures to the outside party