SA-Genius Admin (Saudi and GCC Nationals)

Apple Inc.; Saudi Arabia; On-site; SAR 201,000 - 268,000; Full time

Job summary

Apple Inc. is seeking a Genius Admin in Saudi Arabia and the GCC to coordinate repair workflows and manage expectations. You will support the Genius Bar by organizing the Repair Room, handling intake, and guiding customers through repair processes with a focus on world-class service.

The role requires retail experience, strong service skills, and availability to work varied shifts including nights and weekends, in line with local laws.

Qualifications

• Experience in retail or sales is required.
• Proficient in the local language, written and spoken.
• Able to work nights, weekends and holidays per business needs.

Responsibilities

• Plan and coordinate end-to-end operational activities for repairs, tracking inventory and orders with Operations.
• Assist with customer service issues including intake, solutions, and pickup for completed repairs.
• Provide peer feedback and support on the floor and in the Repair Room.
• Perform repair tasks as needed to support Genius Bar and customer demand.
• Demonstrate Apple values of inclusion, diversity and customer-centricity in daily work.

Skills

Retail experience

Customer service

Team coordination

Scheduling

Adaptability

Job description

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SA-Genius Admin (Saudi and GCC Nationals)

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Genius Admin, you’re a service coordinator for all customer repairs, whether it’s a quick repair or a more involved procedure, and you manage customer expectations. Additionally, you coordinate an efficient repair workflow and organize the Repair Room, helping our Genius Bar team provide world-class service for our customers.

Description

Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team.Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs.Provide peer feedback based on observations on the floor and in the Repair Room.Complete repair tasks as needed to support the Genius Bar team and customer demand. Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products.Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Be proficient in the local language, both written and spoken.

Preferred Qualifications

• Communicate effectively and tailor your communication style to different audiences.
• Orchestrate multiple activities to accomplish a goal through planning, organization, and prioritization, both independently and with a team.
• Apply an action-oriented mindset and sense of motivation to do what’s best for the customer and Apple, often anticipating challenges and providing potential solutions.
• Be curious and open to learning from others and helping each other grow.
• Demonstrate relevant technical expertise of Apple products and services.
• Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure.
• Draw from experience of successfully working in a team environment, demonstrating shared responsibility and accountability with other team members.
• Frequently handle, lift, and move merchandise safely.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace