Returns Team Lead: Drive Efficiency & Compliance

Ananinja; Riyadh; On-site; SAR 78,000 - 123,000; Full time

Job summary

Ninja in Riyadh invites a detail-oriented Return Team Leader to manage our returns processing operations and to ensure accurate, timely handling of returned products. You will lead the returns team, coordinate with warehouse, customer service and quality departments, and drive process improvements to reduce losses and improve recovery.

Strong leadership and communication skills are essential. A Diploma in Business Administration or Supply Chain is required, with 2 years of related experience in

Qualifications

• Diploma in Business Administration or related field.
• 2 years of experience in a similar role, preferably retail.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Detail-oriented with strong analytical skills.
• Proficient in Microsoft Office and inventory management software.

Responsibilities

• Lead and supervise the returns team handling damaged and expired products.
• Train staff on handling, documentation, and process compliance.
• Develop and implement strategies to streamline return operations.
• Identify and execute process improvements to reduce losses and maximize recovery.
• Coordinate with inbound, logistics, and stock control teams to ensure smooth product return flow.
• Support communication and issue resolution between departments.
• Conduct regular audits to identify damage and expiry trends.
• Analyze return data for root causes and cost-saving opportunities.
• Negotiate return terms with suppliers and maintain strong relationships.
• Ensure compliance with company policies and regulatory standards.

Skills

Team leadership

Communication

Negotiation

Analytical skills

Attention to detail

MS Office

Education

Diploma in Business Administration

Supply Chain

Bachelor's degree

Tools

Inventory management software

MS Excel

ERP systems

Job description

Ninja in Riyadh invites a detail-oriented Return Team Leader to manage our returns processing operations and to ensure accurate, timely handling of returned products. You will lead the returns team, coordinate with warehouse, customer service and quality departments, and drive process improvements to reduce losses and improve recovery.

Strong leadership and communication skills are essential. A Diploma in Business Administration or Supply Chain is required, with 2 years of related experience in