Restaurant Host (Only Saudis)

Kempinski Hotels; Saudi Arabia; On-site; SAR 30,000 - 42,000; Full time

Job summary

Kempinski Hotels in Saudi Arabia, Al Khobar, seeks a dedicated Food & Beverage service professional to uphold the high standards of our outlet. You will deliver courteous service, upsell menu items, and ensure smooth operations while maintaining Kempinski’s DNA values and guest satisfaction.

The role emphasizes punctuality, menu knowledge, hospitality etiquette, and teamwork with Restaurant Management to drive guest satisfaction and sales while complying with safety and grooming standards.

Responsibilities

• Report to Assistant Restaurant Manager / Restaurant Manager
• Report to duty punctually in correct uniform, polished shoes and nametag according to dress code and Kempinski grooming standards
• Provide courteous, professional, and efficient service at all times
• Perform all duties as required by the outlet
• Know all hotel services and products offered
• Have thorough knowledge of all food and beverage items offered by the department
• Explain and upsell items, offering alternatives as appropriate
• Monitor supplies and equipment; reduce spoilage and waste
• Keep the work area clean and organized at all times
• Perform opening and closing procedures for the outlet
• Handle guest inquiries courteously and report complaints to supervisors
• Report complaints promptly and follow up with guests
• Operate the POS system as trained
• Adhere to hotel policies, fire, hygiene, health and safety rules
• Maintain good rapport with department and hotel staff
• Attend and contribute to staff meetings and trainings
• Undertake additional duties as assigned by Department Head
• Adapt to departmental changes as directed
• Assist with inventories of products and equipment
• Perform other duties as assigned
• Maintain a positive, motivated attitude and self-control
• Maintain and update guest history records
• Keep reservation book legible and up to date
• Coordinate printing of restaurant menus
• Maintain excellent communication with related departments i.e. Guest Services, Concierge, Reservations, and other F&B outlets
• Communicate with all F&B outlets, in-room dining and banquets
• Take on additional duties as required by hotel needs

Job description

Department: Food & Beverage

Location: Saudi Arabia - Al Khobar

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Assistant Restaurant Manager / Restaurant Manager
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Maintain and update the restaurants guest history.
• Maintain a legible and up to date reservation book.
• Maintain and coordinate the printing of the respective restaurant menus.
• Maintain excellent communication to all related departments i.e.
• Guest Services and Concierge departments
• Restaurant Reservations
• All other F&B outlets, In Room dining and Banquet Service
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.