Hostess - InterContinental Riyadh

InterContinental Hotels Group; Riyadh Region; On-site; SAR 28,000 - 45,000; Full time

Job summary

InterContinental Hotels Group is hiring for a front-of-house hostess role at the hotel restaurant in Riyadh. You will greet guests, manage reservations, and ensure seating is aligned with service standards.

The position involves assisting with beverage and food service, maintaining hostess station cleanliness, and handling guest requests to deliver exceptional dining experiences. Ideal candidates will demonstrate strong guest service skills, teamwork, and a professional appearance in line with

Qualifications

• Greet guests and potential guests at the restaurant entrance.
• Assist guests with reservations and seating arrangements according to standards.
• Support beverage and food service while maintaining high hospitality levels.

Responsibilities

• Meet and greet guests at the restaurant entrance.
• Escort guests to tables and seat them per standards.
• Take and document telephone bookings and reservations.
• Train staff in hostess standards.
• Resolve guest complaints with supervisor support.
• Maintain cleanliness of hostess stations and menus.

Skills

Guest service

Reservations handling

Hospitality

Teamwork

Safety awareness

Job description

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

  • Ensure restaurant operating equipment is clean and in working order

  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

  • Welcoming guests to the Restaurant, by using the Restaurant name

  • Inquiring if they have a reservation and noting it in the reservation book if they do

  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

  • Being attentive to guest requests

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

• Take telephone bookings and document in the Reservation book according to restaurant standards

• Train wait staff and bus staff in hostess standards

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

• Maintain responsibility of cleanliness of hostess stations

• Maintain responsibility of cleanliness of all menus and drink menus

• Assist with beverage service

• Assist with food service

• Maintain detailed knowledge of menu, including daily specials

• Ensure tables are cleared quietly and efficiently

• Carry food and beverage trays in a safe manner to minimize breakages

• Complete dockets accurately and clearly

• Maintain current information on all general activities of the hotel

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements