Reservations Supervisor

Edge Al Rabie - Riyadh; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent hotel in Riyadh is seeking a Reservations Supervisor who is passionate about customer service. The successful candidate will manage all reservations, ensuring smooth service delivery. Key responsibilities include checking VIP arrivals, reviewing upcoming reservations, and providing confirmations. This role requires a degree in hospitality and experience in hotel reservations, with excellent communication skills in English being essential. Additional language skills are advantageous.

Qualifications

• Previous experience in hotel reservations required.
• Computer literacy and proficiency in English essential.
• Additional language skills considered an asset.

Responsibilities

• Maintain effective communication on all reservations.
• Check no-show records and manage pending reservations.
• Review upcoming reservations and notify sales team.
• Provide confirmations for new reservations.

Skills

Customer Focus

Effective Communication

Teamwork

Planning for Business

Drive for Results

Education

Degree in Hospitality

Job description

We are currently seeking passionate and dynamic guest-focused revenue professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Reservations Supervisor you are responsible for maintaining effective communication on all reservations and ensuring smooth and efficient service delivery. Your role will include key responsibilities such as:

• Check the no-show record and pending reservations.
• Check VIP arrivals, special requests, and trace actions.
• Review reservations for the next two weeks and inform the sales team to fulfill sales leads accordingly.
• Show complete product knowledge, understand rate structure, and apply rate management.
• Check pending or expiring visas that need to exit the country.
• Send confirmations for new reservations and follow up on those without correspondence.
• Answer all incoming calls as per Rotana standards, input fax information, and constantly check incoming e-mails.
• Organize transportation with the hotel driver and follow up on the information provided.

Skills

Education, Qualifications & Experiences

You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer driven, extremely proactive, focused, outgoing, charismatic, approachable, professional, goal-oriented, self-motivated, and possess the following competencies:

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Effective Communication
• Drive for Results
• Customer Focus
• Adaptability