Remote Player Experience Specialist

AE Jobs; Saudi Arabia; Remote; SAR 60,000 - 110,000; Full time

Job summary

NAPHORA GAMES GROUP in Saudi Arabia is hiring a Remote Player Experience Specialist to support players, manage inquiries, and gather actionable live-ops insights.

In this role you will use Zendesk and in-game tools to respond across channels, investigate issues like account recovery and IAP, monitor reviews, and collaborate with QA, Engineering and Product to improve player satisfaction.

Qualifications

• Experience in player support within mobile gaming, digital tech, or SaaS.
• Proficient with Zendesk or similar support tooling.
• Excellent English communication; Arabic is a plus.
• Strong empathy and proactive problem-solving mindset.

Responsibilities

• Provide multichannel player support across Zendesk, in-game portals, email, and app store channels.
• Investigate technical issues: account recovery, IAP, gameplay bugs, server connectivity.
• Monitor and respond to user reviews with player-first guidance.
• Document issues for QA, Engineering, and Product teams to streamline fixes.

Skills

Player support

Community management

Customer care

Technical troubleshooting

Multichannel support

Education

Bachelor's degree in Business/Marketing/Communications/IT or related field

Tools

Zendesk

Help Shift

Freshdesk

Job description

NAPHORA GAMES GROUP in Saudi Arabia is hiring a Remote Player Experience Specialist to support players, manage inquiries, and gather actionable live-ops insights.

In this role you will use Zendesk and in-game tools to respond across channels, investigate issues like account recovery and IAP, monitor reviews, and collaborate with QA, Engineering and Product to improve player satisfaction.