Junior Gaming Community & Support Associate

Hypemasters; Riyadh; On-site; SAR 67,000 - 89,000; Full time

Job summary

Hypemasters is seeking a proactive Junior Community & Support Associate in Saudi Arabia to support players across email, app stores, Discord, and social media. You will help grow and engage our community, create content updates, and assist with events and campaigns.

The role offers learning opportunities in analytics and AI tools within a fast-growing game studio. The position is open to Saudi nationals, with a focus on delivering enjoyable player experiences and learning the intricacies of

Qualifications

• Saudi national is required for the role.
• Interest in gaming and engaging with player communities.
• Strong written and spoken English.
• Good communication skills and attention to detail.
• Organised, proactive approach with willingness to learn and take responsibility.
• Familiarity with Discord and social media is an advantage.
• Experience in customer support, community management or communications is beneficial but not essential.

Responsibilities

• Assist with player support across email, app stores, Discord, and social media with timely, helpful responses.
• Monitor and respond to App Store and Google Play reviews, escalate recurring issues, share feedback.
• Help manage and engage with our player community on Discord and social media.
• Support planning and delivery of community activities, events, and content campaigns.
• Help publish gameplay videos and written updates covering releases, events, and game changes.
• Support communication with content creators and community members.
• Track player feedback, support metrics, and engagement, share insights with manager.
• Identify opportunities to improve player experience and streamline support processes.
• Collaborate with internal teams to ensure feedback is communicated effectively.

Skills

English proficiency

Strong communication

Organised & proactive

Gaming interest

Community engagement

Tools

Discord

Social media

Job description

Hypemasters is seeking a proactive Junior Community & Support Associate in Saudi Arabia to support players across email, app stores, Discord, and social media. You will help grow and engage our community, create content updates, and assist with events and campaigns.

The role offers learning opportunities in analytics and AI tools within a fast-growing game studio. The position is open to Saudi nationals, with a focus on delivering enjoyable player experiences and learning the intricacies of