Registration & Eligibility Officer

Fakeeh Care Group; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Job summary

Fakeeh Care Group in Riyadh is seeking an Admissions Coordinator to register patients, verify eligibility, and schedule appointments with accuracy and efficiency.

You will maintain up‑to‑date patient data in HIS/NPHIES, coordinate with clinical and billing teams, handle inquiries, and ensure compliance and confidentiality.

The role requires a bachelor's degree in healthcare administration and 2–3 years of healthcare administration experience, with fluency in English and Arabic.

Qualifications

• Minimum 2–3 years of experience in healthcare administration and admissions.
• Bachelor's degree in healthcare administration or related field required.
• Excellent command of English and Arabic.
• Experience with hospital information systems (HIS/NPHIES) preferred.
• Strong communication and customer service skills.

Responsibilities

• Register patients accurately in HIS with verified demographic and insurance data.
• Schedule, reschedule, or cancel appointments per physician availability.
• Validate insurance eligibility and approvals per payer requirements.
• Ensure documents (insurance cards, IDs) are valid and scanned.
• Maintain SCFHS license numbers and validity.
• Handle patient inquiries regarding appointments, eligibility, or billing.
• Coordinate with clinical and billing teams to fix incomplete data.
• Process cash and card payments and reconcile shifts.
• Generate and review daily transaction summaries.
• Uphold confidentiality, safety and compliance.
• Participate in continuous improvement and training.
• Other duties as assigned.

Skills

Leadership

Communication

Team management

Organizational skills

Multitasking

Data accuracy

MS Office

HIS/NPHIES

Insurance workflows

Problem solving

Bilingual

Education

Bachelor's degree in healthcare administration

Tools

HIS/NPHIES

Job description

Job Purpose

To perform and support all front-line registration, eligibility verification, and appointment scheduling activities accurately and efficiently. The role ensures smooth patient flow, compliance with payer requirements, and delivery of a positive patient experience through timely and precise data entry, coordination, and communication.

Description

Job Purpose

To perform and support all front-line registration, eligibility verification, and appointment scheduling activities accurately and efficiently. The role ensures smooth patient flow, compliance with payer requirements, and delivery of a positive patient experience through timely and precise data entry, coordination, and communication.

Key Responsibilities And Duties

• Register patients accurately in the hospital information system (HIS), ensuring all demographic and insurance data are complete and verified.
• Schedule, reschedule, or cancel appointments according to physician availability and departmental policy.
• Validate insurance eligibility and approvals prior to service delivery in alignment with payer and CHI/NPHIES requirements.
• Ensure all required documents (e.g., insurance cards, ID, pre-approvals) are valid, current, and scanned into the patient record.
• Maintain updated healthcare practitioner information, including Saudi Commission for Health Specialties (SCFHS) license numbers and validity.
• Handle patient inquiries and provide clear communication regarding appointments, eligibility, or billing requirements.
• Coordinate with clinical and billing teams to address incomplete or inaccurate patient data.
• Process cash and card payments, ensuring proper documentation and reconciliation at the end of each shift.
• Generate and review daily transaction summaries, ensuring consistency between HIS data and financial logs.
• Uphold Fakeeh Care's confidentiality, safety, and compliance standards in all interactions.
• Participate actively in continuous improvement, attending periodic training sessions on patient registration systems and eligibility processes.
• Other duties as assigned within the scope of the job.
  

Skills And Abilities

• Strong leadership, communication, and team management skills.
• Excellent organizational and multitasking abilities to manage simultaneous admissions and discharges.
• Ability to work under pressure while maintaining accuracy and service quality.
• High attention to detail and data accuracy.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Hospital Information Systems (HIS/NPHIES).
• Strong understanding of medical insurance, eligibility, and billing workflows.
• Problem-solving and decision-making skills with a focus on patient-centered care.
  

Experience

• Minimum of 2-3 years of experience in healthcare administration and admissions.
  

Education

• Bachelor's degree in healthcare administration or similar field.
  

Language

• Excellent command of oral and written English and Arabic.
  

Licenses / Certifications

• N/A