Care Coordinator

Fakeeh Care Group; Makkah Region; On-site; SAR 110,000 - 150,000; Full time

Job summary

Fakeeh Care Group seeks a Clinical Coordinator to ensure seamless patient care by coordinating medical services and addressing client needs. You will educate clients on preventive care and collaborate with providers to develop personalized care plans, ensuring proper documentation and smooth transitions of care across sites.

Strong communication, care coordination, and data documentation are essential, with fluency in English and Arabic preferred to serve diverse client populations.

Qualifications

• Proven work experience of at least three years as a clinical coordinator or similar role.

Responsibilities

• Actively engage with clients to promote wellness and preventive care.
• Collaborates with healthcare providers to develop personalized care plans.
• Conducts health assessments and screenings to identify risks.
• Coordinates referrals to preventive services and specialists.
• Ensures communication between providers to optimize care and follow-up.

Skills

Preventive care

Communication skills

Care coordination

Data interpretation

EHR proficiency

Team collaboration

Education

Bachelor's in healthcare

Care coordination certifications

Tools

Electronic Health Records (EHR)

Care coordination software

Job description

Job Purpose

Ensuring seamless patient care by coordinating medical services and addressing patient needs.

Description

Job Purpose: Ensuring seamless patient care by coordinating medical services and addressing patient needs.

Key Responsibilities And Duties

• Actively engage with clients to promote wellness and preventive care. This involves educating them on the importance of regular check-ups, screenings, vaccinations, and maintaining a healthy lifestyle.
• Collaborates with healthcare providers to develop personalized care plans that prioritize wellness and prevention for each client.
• Conducts health assessments and screenings to identify potential health risks and recommend preventive measures.
• Coordinates screenings for conditions such as hypertension, diabetes, cancer, or infectious diseases based on client or population needs.
• Provides resources and information on wellness-related topics, wellness program, and services.
• Coordinates referrals to specialists, preventive services, based on client needs.
• Ensures seamless communication between healthcare providers to optimize client care and follow-up.
• Serves as a central point of contact between clients, healthcare providers, and other healthcare professionals.
• Facilitates effective communication, ensure proper documentation, and support smooth transitions of care.
• Regularly monitor client progress in following preventive care plans, including adherence to recommended screenings and interventions.
• Follows up with clients to address any barriers, provide support, and reinforce the importance of preventive care.
• Builds relationships with community partners to expand access to preventive care resources and programs.
• Maintains accurate and comprehensive records of client interactions, care plans, and outcomes.
• Prepares reports and documentation as required by healthcare regulations and to gauge the effectiveness of wellness and preventative services.
• Be flexible to work between different sites.
• Performs other duties as assigned to support Wellness Aim & Objective.

All Fakeeh Care employees are responsible for continuous improvement, including:

• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job‑related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Requirements

Skills and Abilities

• Have a strong understanding of the principles and practices of preventative care, including screenings, vaccinations, lifestyle modifications, and health promotion.
• Stays updated on current guidelines and best practices related to wellness and preventative services.
• Demonstrates excellent communication and interpersonal skills to engage with clients, healthcare providers, and other stakeholders.
• Be able to explain complex medical concepts in a clear and concise manner and build rapport with a diverse range of clients.
• Possesses experience in care planning and coordination, including assessing client needs, developing clientised care plans, and coordinating services across multiple healthcare providers.
• Understands the importance of continuity of care and have the ability to navigate through healthcare systems.
• Have the ability to motivate and educate clients on the importance of preventive care.
• Exhibits strong organizational and time-management skills to effectively prioritize tasks, manage caseloads, and ensure timely follow-up with clients and healthcare providers.
• Have the ability to handle multiple responsibilities and work within established protocols and guidelines.
• Possesses the capacity to gather, analyze, and interpret data related to wellness and preventative services.
• Uses data to identify trends, evaluate program effectiveness, and make informed decisions to enhance care delivery and outcomes.
• Be culturally sensitive and aware of the diverse backgrounds and healthcare needs of clients.
• Understands the impact of cultural factors on healthcare decision-making and be able to provide equitable and client-centered care.
• Be proficient in using electronic health records, care coordination software, and other technology platforms commonly used in healthcare settings.
• Have a good understanding of health information privacy.
• Works well within interdisciplinary teams, collaborating effectively with healthcare providers, community organizations, and other stakeholders to coordinate care and promote wellness.
• Possesses strong teamwork skills to foster a culture of cooperation and shared goals.

Experience

Proven work experience of at least three years as a clinical coordinator or similar role in a healthcare organization.

Education

• Possess a bachelor's degree in a healthcare-related field such as nursing, public health, health education, or healthcare administration.
• Additional certifications or training in care coordination, client engagement, or wellness programs would be advantageous.

Language

Excellent command of oral and written English and prefer Arabic.

Licenses / Certifications

Possess valid registration and classification from the Saudi Commission for Health Specialties.