Quality Assurance System Analyst (2023687) at Nahdi

Nahdi; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Nahdi is seeking a Quality Assurance System Analyst in جدة, SA for a full-time, on-site role. You will implement and deploy applications, support staff, and ensure regulatory compliance and data security while analyzing data for operational insights.

Responsibilities include dual-level support, vendor collaboration, and monitoring application performance, with emphasis on protecting patient privacy and aligning IT with clinical needs. English and Arabic language skills are required.

Qualifications

• BSc in IT (MIS Systems Design) or related field is required.
• 3+ years in an IT applications function, retail preferred.
• Proficiency in SQL, Java, Python, or .NET.
• Experience with BI tools like Tableau or Power BI.
• Familiar with ERP/CRM platforms (SAP, Oracle, Salesforce).
• Experience with Windows and Linux operating systems.

Responsibilities

• Support developing new applications or customize existing ones to meet retail needs.
• Act as level 2 support for assigned applications, resolving bugs within SLAs.
• Analyze end-user requirements and design solutions to improve patient care and operational efficiency.
• Assist in implementing new software or major updates with minimal disruption.
• Use data for analysis and reporting to identify development opportunities.
• Collaborate with vendors to ensure tools meet end-user needs.
• Monitor application performance and identify improvement areas.
• Ensure patient privacy and data protection across applications.
• Stay updated with IT and pharmacy tech trends, including telepharmacy and AI tools.
• Collaborate with pharmacists, healthcare providers, and insurers to align IT with business needs.

Skills

SQL

Java

Python

.NET

Tableau

Power BI

SDLC

ERP/CRM

SQL Server

Oracle

MySQL

Windows

Linux

English

Arabic

Education

BSc in IT MIS Systems Design

Tools

Tableau

Power BI

SAP

Oracle

Salesforce

Job description

Quality Assurance System Analyst (2023687) at Nahdi in جدة, S02, SA. This Full time on site position offers great opportunities for career growth. Implement and deploy applications software, providing staff support and training, ensuring regulatory compliance and data security, analyzing data for operational insights, monitoring application performance, safeguarding patient privacy, to support aligning IT solutions with clinical needs and improve healthcare delivery.

Accountabilities

• Support in developing new applications or customizing existing ones to meet the unique needs of the retail industry, for assigned applications.
• Act as level 2 support for assigned applications with end users making sure any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
• Analyzing the specific requirements of end users and support in designing solutions that meet their needs and streamline required processes, improve patient care, and enhance operational efficiency.
• Support in the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems.
• Utilize IT data for analysis and reporting purposes, to use to spot areas of development or any operating inefficiencies.
• Collaborating with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user.
• Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement.
• Ensuring patient privacy is maintained in all applications, with strict adherence to confidentiality and data protection best practices to maintain patient privacy.
• Staying abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions like tele pharmacy, mobile health apps, and AI-driven tools to stay updated with technological advancements and explore innovative solutions.
• Collaborating with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery.

Work Environment Indoors : 100% Outdoors : 0% Working Days : 5 Working Days Days off : 2 Days Off Working Hours : 8:00 AM – 6:00 PM (1 hour break)

Job Requirements

• Education: BSc in IT (preferably in MIS Systems Design) or related field.
• Experience: 3+ years in an IT applications function with preference for retail or related industry.
• Computer Skills: Proficiency in specific store applications and general retail systems.
• Proficiency in languages such as SQL, Java, Python, or .NET.
• Skills in database technologies like SQL Server, Oracle, MySQL.
• Knowledge of various phases of SDLC.
• Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce.
• Experience with BI tools like Tableau, Power BI.
• Understanding of various operating systems like Windows, Linux.
• Languages: English - Arabic.