Quality Assurance Specialist

Emdad By Elm; Saudi Arabia; On-site; SAR 350,000 - 600,000; Full time

Job summary

Emdad By Elm is seeking a seasoned quality management professional to lead QA, process improvement, and operational excellence initiatives. The role focuses on analyzing existing processes, identifying improvement opportunities, and standardizing procedures to enhance efficiency and performance.

You will drive strategic transformation, develop SOPs, and partner with business and technology teams to translate requirements into scalable processes while delivering data‑driven insights and executive

Qualifications

• Bachelor's degree in Engineering or a related field.
• 10+ years of relevant professional experience in Quality Assurance, Quality Management, Process Improvement, Business Excellence, Operational Excellence, Continuous Improvement, BPM, or related fields.
• Experience in large-scale industrial or corporate environments is highly preferred.
• Strong Arabic and English communication skills.

Responsibilities

• Develop, review, and continuously improve policies, procedures, processes, and operational workflows to ensure efficiency, consistency, and compliance.
• Assess existing business and operational processes, identify gaps and improvement opportunities, and recommend corrective and preventive actions.
• Support quality assurance and continuous improvement initiatives across different business and operational functions.
• Develop and maintain process documentation, process maps, workflows, and SOPs.
• Monitor and analyze quality and operational performance indicators to identify trends, risks, gaps, and opportunities for improvement.
• Conduct root cause analysis and support the implementation of corrective and preventive actions.

Skills

Quality Assurance

Process Improvement

Operational Excellence

Stakeholder Management

Data‑Driven Improvement

Executive Reporting

Education

Bachelor's degree in Engineering or related field

Job description

Responsible for ensuring the effectiveness and continuous improvement of quality management systems, business processes, and operational procedures. The role focuses on quality assurance, process improvement, operational excellence, and organizational development, with an emphasis on analyzing existing processes, identifying improvement opportunities, developing and standardizing procedures, and supporting strategic transformation initiatives to enhance operational efficiency and organizational performance.

• Develop, review, and continuously improve policies, procedures, processes, and operational workflows to ensure efficiency, consistency, and compliance.
• Assess existing business and operational processes, identify gaps and improvement opportunities, and recommend appropriate corrective and preventive actions.
• Support quality assurance and continuous improvement initiatives across different business and operational functions.
• Develop and maintain process documentation, process maps, workflows, and Standard Operating Procedures (SOPs).
• Monitor and analyze quality and operational performance indicators to identify trends, risks, gaps, and opportunities for improvement.
• Conduct root cause analysis and support the implementation of corrective and preventive actions to address quality and process issues.
• Support business excellence, operational excellence, and organizational development initiatives aligned with organizational strategic objectives.
• Develop and implement quality assurance frameworks, methodologies, and standards to improve process effectiveness and service quality.
• Collaborate with business and technology teams to understand operational requirements and translate them into optimized processes and scalable solutions.
• Support strategic transformation and organizational development initiatives through process assessment, redesign, and continuous improvement.
• Benchmark processes against leading practices and industry standards and recommend opportunities to enhance organizational performance.
• Prepare management reports, quality assessments, process performance reports, and improvement recommendations to support decision‑making.
• Identify opportunities to improve operational efficiency, reduce process gaps, enhance service quality, and strengthen governance through data‑driven insights.

Job Requirements

• Bachelor's degree in Engineering or a related field.
• 10+ years of relevant professional experience in Quality Assurance, Quality Management, Process Improvement, Business Excellence, Operational Excellence, Continuous Improvement, Process Management / BPM, Service Excellence, or related fields.
• Previous experience in large‑scale industrial, operational, or complex corporate environments is highly preferred.
• Experience in strategic transformation, organizational development, quality management, business excellence, or operational excellence.
• Strong experience in process analysis, process redesign, procedure development, and continuous improvement.
• Strong understanding of quality management systems, operational performance, process governance, and organizational excellence frameworks.
• Strong analytical, problem‑solving, stakeholder management, and reporting skills.
• Ability to assess complex processes, identify root causes, and develop practical improvement recommendations.
• Strong communication and presentation skills in both Arabic and English.

Target Experience & Areas

Preference will be given to candidates currently or previously working in roles related to:

• Business Excellence
• Quality Management
• Process Improvement
• Operational Excellence
• Continuous Improvement
• Quality Assurance
• Process Management / Business Process Management (BPM)
• Service Excellence
• Organizational Development
• Strategic Transformation
• Quality & Performance Management

Skills & Competencies

• Quality Assurance & Quality Management
• Business & Operational Excellence
• Process Improvement & Process Reengineering
• Procedure Development & Process Documentation
• Continuous Improvement
• Root Cause Analysis & Problem Solving
• Process Governance
• Performance Management & KPIs
• Strategic Transformation
• Organizational Development
• Stakeholder Management
• Data-Driven Process Improvement
• Executive Reporting & Presentation
• Strong Analytical & Communication Skills