Program Manager (PMO)

PayTech Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

PayTech Group in Riyadh is looking for a Program Manager to lead the Debit Diversification Program in Saudi Arabia. The successful candidate will manage various activities to enhance debit and prepaid card penetration among Debit Cardholders.

This includes overseeing a team of telesales agents, implementing tracking systems for program efficacy, and engaging key stakeholders from participating banks. Applicants should have over 7 years of program management experience, strong leadership, and fluency in Arabic and English.

Qualifications

• 7+ years of professional experience in program management, preferably in financial services.
• Experience in team management and development.
• Proficient in data-driven decision-making.

Responsibilities

• Oversee the entire Debit Diversification Program and its components.
• Recruit and train telesales agents across participating banks.
• Implement systems to measure sales effectiveness.

Skills

Leadership skills

Analytical skills

Stakeholder management

Fluency in Arabic

Fluency in English

Education

Bachelor’s degree in Finance, Business, Computer Science, Information Technology or related field

Tools

Reporting tools

Project-management software

Job description

We are seeking a highly organized and strategic Program Manager to lead the Debit Diversification Program in Saudi Arabia. This role will sit within our Consulting and Analytics function and is designed to enhance credit and prepaid card penetration among existing Debit Cardholders by managing a wide range of activities, including telesales hiring and supervision, sales training, and performance tracking.

Core Responsibilities and Accountabilities

• Oversee the entire Debit Diversification Program, ensuring timely and successful delivery of all components.
• Recruit, train, and manage a team of 4–6 telesales agents per bank across seven participating banks to drive incremental outbound sales.
• Implement robust tracking systems to measure the effectiveness of sales activities and overall program impact.
• Develop detailed reports and templates for program updates and stakeholder communication.
• Engage with key stakeholders from leading banks in KSA to facilitate seamless program execution.
• Coordinate with Consulting and Analytics to schedule and conduct in‑person sales training sessions, enhancing the sales skills of branch and direct sales staff.
• Organise sales competitions and incentive programmes to motivate sales teams, ensuring alignment with program objectives.
• Oversee the program budget, ensuring efficient allocation of resources and cost‑effectiveness.

Knowledge and Experience

• 7+ years of professional experience in program management, preferably within the financial services industry.
• Strong leadership skills with experience in team management and development.
• Excellent analytical skills and experience in data‑driven decision‑making.
• Proficiency in reporting tools and project‑management software.
• Fluency in Arabic and English.
• Strong skills in stakeholder management and engagement.

Mandatory Skills

• Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field (Master’s preferred).
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
• Regional experience, including working in a fast‑paced matrix organisation.
• Excellent communication skills in English and Arabic (written, verbal, and presentation).

Preferred Skills

• The ability to analyse data, troubleshoot payment issues, optimise processes, and make data‑driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• Understanding of regional regulations across financial services or payment networks.