Program Manager

Amazon; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading global company is seeking a Program Manager to oversee transportation-related programs, primarily within the last mile operation. The ideal candidate will have over two years of program management experience, strong skills in stakeholder management, and advanced data analysis capabilities. This role focuses on ensuring operational efficiency and compliance while interacting with senior leadership. Candidates must hold a Bachelor's degree and demonstrate a commitment to continuous improvement and excellence in customer service.

Qualifications

• 2+ years of program or project management experience.
• Experience working cross functionally with tech and non-tech teams.
• Familiarity with Excel (Pivot Tables, VLookUps) at an advanced level.
• Experience defining program requirements using data and metrics.

Responsibilities

• Define, design, and manage new transportation related programs.
• Work with key stakeholders across various functions.
• Impact the operating cost through technology and process interventions.
• Launch and expand programs as per requirements while ensuring customer satisfaction.

Skills

Program management

Stakeholder management

Data analysis

Communication skills

Decision making

Education

Bachelor's degree

Tools

Excel (advanced)

SQL

Job description

At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.

Program Manager

• Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on-demand business lines
• Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
• Work with key stakeholders across various functions to define, launch and drive programs
• Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
• Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals
• Will positively impact the operating cost through technology and process interventions
• Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
• Interact with senior IN and WW leaders, in discussions and through well written narratives
• Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.

Requirements

• Mature, structured thought process, with strong program and stakeholder management skills – role offers a broad exposure to various business, financial, and technical teams within Amazon
• Strong ownership, and bias for action to understand problems, find new and innovative solutions, and partner with teams to execute and deliver sustained results
• Excellent data analysis and interpretation abilities, and product understanding, to understand core issues, and create a roadmap for sustainable business growth
• Excellent communication skills, ability to write convincing narratives and engage senior IN and WW stakeholders
• Drive for excellence, continuously raising the bar, to make the IN programs best across Amazon. Not satisfied with status quo.
• Thorough understanding about last mile delivery operation processes is a plus
• Externally aware, and nimble to quickly learn, understand new processes / changes, assess impacts, and take independent calls
• Strong judgement and decision-making skills to balance customer experience with financial impact

Basic Qualifications

• 2+ years of program or project management experience
• 2+ years of working cross functionally with tech and non-tech teams experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 2+ years of managing stakeholders in cross-functional project experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving end to end delivery, and communicating results to senior leadership experience
• 2+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.