Pre-Opening Guest Experience Leader

IHG Hotels & Resorts; Umluj; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading luxury hotel brand in Umluj is seeking a Guest Experience Supervisor to oversee the guest experience team, ensuring high standards of service. The role includes greeting guests, resolving complaints, and coordinating with other departments for seamless operations. Candidates should have a bachelor’s degree, relevant experience in hospitality, and fluency in English. This is an excellent opportunity to join a global family committed to inclusive teamwork and employee well-being.

Benefits

Competitive salary

Full uniform

Impressive room discounts

Training opportunities

Qualifications

• 2-3 years' experience in a similar role in hospitality.
• Fluency in English is required; Arabic preferred.
• International luxury hotel chain experience is a plus.

Responsibilities

• Supervise and mentor the Guest Experience Team.
• Greet and assist guests with inquiries and requests.
• Coordinate with departments for seamless guest experiences.
• Address and resolve guest complaints promptly.
• Provide accurate recommendations about local attractions.
• Maintain records of guest interactions.
• Ensure safety and security in the lobby area.
• Organize events and provide personalized guest services.

Skills

Strong Communication Skills

Interpersonal Skills

Problem-Solving Skills

Organizational Skills

Knowledge of Local Area

Education

Bachelor’s degree in Hotel Administration or Business Administration

Job description

A leading luxury hotel brand in Umluj is seeking a Guest Experience Supervisor to oversee the guest experience team, ensuring high standards of service. The role includes greeting guests, resolving complaints, and coordinating with other departments for seamless operations. Candidates should have a bachelor’s degree, relevant experience in hospitality, and fluency in English. This is an excellent opportunity to join a global family committed to inclusive teamwork and employee well-being.