Partners Success Supervisor (Activation Supervisor)

Classera; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

An educational technology company in Riyadh is seeking a Partner Success Supervisor. The role involves collaborating with schools for digital transformation, developing activation plans, and maintaining strong relationships with school leadership. Ideal candidates should have experience with learning management systems, proper educational knowledge, project management abilities, and excellent communication skills, along with a bachelor's degree in a technical field. Proficiency in Arabic and English is essential.

Qualifications

• 0 to 3 years of experience with Classera or any LMS.
• Practical experience in a learning management program.
• Ability to influence school leaders regarding methodologies.

Responsibilities

• Achieve performance indicators and implement activation plans.
• Develop reports and maintain communication with schools.
• Provide technical support and training to school staff.

Skills

Knowledge of education methods

E-learning platform proficiency

Project management knowledge

Microsoft Office proficiency

Communication skills

Pedagogical knowledge

Education

Bachelor's degree in a technical field

Tools

Learning Management Systems

Classera

Job description

Overview

Partner Success Supervisor (Activation Supervisor) The activation supervisor will work with the schools/educational institutions to implement the activation plan agreed upon with the school/educational institution and under the supervision of the Partners Success Manager (Activation Manager) and in close cooperation with the General Manager of the Partners Success Department in order to achieve the digital transformation of the school and activate the full system services and creativity and innovation in their employment. It will also work to provide initial support to schools and train all roles in the system on their tasks and ways to implement them, while setting targets to increase activation rates. The junior activation supervisor will work to activate all initiatives, competitions and activities with schools, market them and follow up on their implementation, in addition to supporting marketing in bringing new contracts and opportunities.

Responsibilities

• Strive to achieve the supervisor’s performance indicators.
• Commitment to applying activation management standards in all activities and events and in the application of services and products.
• Direct supervision of the schools assigned to the supervisor.
• Develop and approve an activation plan by schools for the academic year (activities and events, system services, specific services, other company products, creativity, and enrichment) distributed over weeks.
• Follow up on the implementation of the activation plan with each school and submit weekly/monthly/quarterly/final reports within the CRM.
• Visit schools regularly (at least once per week or every two weeks as applicable) and hold online meetings with schools on a regular cadence.
• Ensure that schools complete system setups each academic semester/year.
• Follow up on the activation of schools in each academic semester/year, including: adding new students, linking parents, adding new users, deleting previous users, reconnecting the advisor and observer with the students, reviewing and adding teachers to the educational supervisor, and ensuring materials are linked to templates (national and international) across classes and time periods.
• Match actual numbers in schools with the system and update them periodically in the CRM.
• Ensure delivery of new students’ and parents’ accounts/cards and text messages.
• Schedule and implement refresher training for new employees (teachers, administrators) in coordination with the Training and Quality Unit.
• Verify that the sender name in SMS is intended for schools and not Classera.
• Partner with school leadership teams to implement continuous professional learning linked to current global best practices for technology integration.
• Follow up on schools’ activation of all basic services (digital content, assignments, tests, virtual classes and discussion rooms).
• Handle grade reports, evaluations, calling parents, fingerprinting, and other related services.
• Submit access and activation rate reports to school employees (students, teachers, administrators) on a periodic basis (weekly/monthly/quarterly/final).
• Follow up on schools’ activation of initiatives and competitions offered by Classera.
• Provide direct support to schools and problem solving; review technical support tickets (daily); refer problems to technical support with clear descriptions and evidence when needed.
• Determine school development requirements and coordinate with activation to raise priority within the system.
• Prepare quarterly, quarterly and final reports; meet with schools to present reports and collect feedback to modify plans.
• Send visit or event reports with a copy to management and add them to the CRM.
• Follow up on schools creating a school account on the Apple Store and publishing the mobile application designated for schools.
• Follow up on schools’ receipt of all contract-type honors.
• Engage schools in the activation workflow as directed by the leadership.
• Add activities and tasks to the CRM and work to increase customer satisfaction.
• Direct responsibility for the customer’s renewal of the contract and determine the needs of schools to market education partner services.
• Attend and participate in periodic and non-periodic meetings as determined by regional/general administration leadership.
• Demonstrate initiative and excellence in performing all tasks and supervise ERP system implementation.
• Support application adoption and activation of education-related tools and new services (e.g., owner’s account, kindergarten app, augmented reality app, and other developments).
• Prepare and send minutes of meetings with clients and maintain direct communication with owners, managers and project officials as needed.
• Perform other tasks as directed by managers.

Skills

• Knowledge of education methods, strategies, and e-learning.
• Ability to work with e-learning platforms (LMS).
• Knowledge of project management.
• Proficiency with computers and Microsoft Office programs.
• Proficiency with e-learning management systems; experience with Classera is preferred.
• Exceptional communication skills and ability to build relationships with customers and employees.
• Pedagogical knowledge.

Work requirements

• Experience (0 to 3 years) with Classera or any learning management system.
• Practical experience in a learning management program.
• College/bachelor’s degree in a technical field, preferably in e-learning and distance learning specialization.
• Demonstrated knowledge of applying learning management software to support teaching and learning processes and the ability to influence school leaders to change methodologies.
• Experience in managing supervised schools to achieve activation results.
• Knowledge of data analysis and manipulation; strong written and verbal communication skills; ability to develop constructive relationships with students, parents, teachers, school administrators, school owners, and other staff.
• Ability to train and manage time for all system categories; commitment to ongoing professional learning for self and others.
• Ability to work in a team and handle work pressures; full proficiency in Arabic and English.