Packet core Support Solution Architect

Ericsson; Riyadh; On-site; SAR 4,200 - 5,900; Full time

Job summary

Ericsson in Lagos, Nigeria is seeking a Solution Architect (Support) to join our Customer Support team and deliver high-quality Packet Core support. You will own CSRs, lead investigations, and guide technical decisions to maintain network stability in a fast-paced environment.

The role requires deep Packet Core knowledge, strong troubleshooting skills, and the ability to work with cross-functional teams and customers to translate needs into concrete solutions and service improvements.

Qualifications

• Extensive telecommunications experience with Packet Core support/operations.
• Strong troubleshooting, root-cause analysis and problem solving ability.
• Deep knowledge of Packet Core architecture, EPC, call flows and mobility management.
• Understanding of CS Core, IMS and RAN domains.
• Experience with Ericsson Packet Core products (EPG, SGSN-MME, PCC/PCG, PCRF, DNS/IPWorks).
• Proficiency in virtualization and cloud technologies (OpenStack, Kubernetes, Docker).
• Proficiency with UNIX/Linux operating systems.
• Strong IP networking skills including routing and protocols.
• Experience with hardware/software installation, configuration, migration, upgrades.
• Experience with FOA/PoC or customer validation activities.
• Familiarity with PROPS-C or similar support frameworks.
• Ability to lead technical teams during investigations and critical incidents.
• Excellent communication and customer-facing consulting skills.
• Ability to work under pressure and align solutions with priorities.

Responsibilities

• Own and drive complex CSRs from initiation to closure.
• Lead Packet Core investigations and troubleshoot root causes.
• Develop and coordinate solutions to restore network stability.
• Provide technical leadership during major incidents and crises.
• Take end-to-end ownership of assigned solutions.
• Build strong customer relationships by understanding network environments.
• Collaborate with engineers and cross-functional teams to improve troubleshooting.
• Translate technical findings into clear requirements for product and process improvements.
• Identify business opportunities from customer requirements and operational challenges.
• Escalate recurring problems and process deficiencies to stakeholders.
• Create and maintain known solutions and knowledge articles.
• Apply Solution Management and global support processes.

Skills

Telecommunications experience

Troubleshooting

Packet Core knowledge

RAN/IMS knowledge

Ericsson Packet Core products

Cloud / virtualization

Linux

IP Networking

Deployment experience

Customer validation (PoC)

PROPS-C familiarity

Leadership

Communication

Working under pressure

Education

Bachelor's or master's degree in Telecommunications/IT/CS

Tools

OpenStack

Kubernetes

Docker

Job description

About this opportunity

We are looking for a Solution Architect (Support) to join our Customer Support organization and deliver high-quality support services for Packet Core networks.

Join our Team

About this opportunity

We are looking for a Solution Architect (Support) to join our Customer Support organization and deliver high-quality support services for Packet Core networks.

In this role, you will identify and resolve complex network issues, guide technical investigations, and ensure network stability through advanced troubleshooting and strong solution ownership. You will drive Customer Service Requests (CSRs), coordinate activities across support functions, and provide technical leadership during major incidents, emergency handling, and crisis situations. The role requires strong knowledge of customer networks, operational processes, and Packet Core technologies, combined with the ability to work effectively with customers and global cross‑functional teams.

What you will do

• Own and drive complex Customer Service Requests (CSRs) from initiation to closure, ensuring effective coordination and customer satisfaction.
• Lead complex Packet Core network and node investigations, troubleshooting technical issues and identifying root causes.
• Develop and coordinate solutions to restore and maintain network stability.
• Provide technical leadership during major incidents, emergency handling, customer escalations, and crisis situations.
• Take end-to-end ownership of assigned solutions throughout investigation, resolution, and service improvement.
• Build strong customer relationships by understanding their network environment, priorities, and operational requirements.
• Collaborate with engineers and cross‑functional teams to share knowledge and improve troubleshooting efficiency.
• Identify product, process, and service improvements and translate technical findings into clear requirements.
• Identify potential business opportunities arising from customer requirements and operational challenges.
• Escalate recurring problems, process deficiencies, and operational irregularities to relevant stakeholders.
• Create and maintain known solutions and technical knowledge articles.
• Apply relevant Solution Management and global support processes.

The skills you bring

• Bachelor’s or master’s degree in Telecommunications, IT, Computer Science, or a related field.
• 10+ years of relevant telecommunications experience, with extensive Packet Core support, integration, or operations expertise.
• Strong troubleshooting, fault-finding, root-cause analysis, and problem-solving skills.
• Excellent understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.
• Strong understanding of surrounding domains, including Circuit‑Switched Core, IMS, and RAN.
• Strong Ericsson Packet Core product knowledge, particularly EPG, SGSN‑MME, PCC/PCG, PCRF (SAPC/CCPC), and DNS/IPWorks.
• Excellent knowledge of virtualization and cloud technologies, including cloud‑native environments, OpenStack, Kubernetes, and Docker.
• Excellent knowledge of UNIX/Linux operating systems.
• Strong IP networking knowledge, including routing, protocols, network design, and troubleshooting.
• Experience with hardware/software installation, configuration, migration, and upgrades.
• Experience with First Office Application (FOA), Proof of Concept (PoC), or similar customer validation activities.
• Knowledge of PROPS‑C or similar support/service‑management frameworks.
• Ability to lead technical teams during complex investigations and critical customer situations.
• Strong communication, presentation, collaboration, and customer‑facing consulting skills.
• Ability to work under pressure and align technical solutions with customer and business priorities.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city

Nigeria (NG) || Lagos