Outlet Manager

Accor; Saudi Arabia; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading hospitality group is seeking an experienced Outlet Manager to join their team in AlUla, Saudi Arabia. The Outlet Manager will oversee the food and beverage operations, ensuring exceptional customer service and maintaining high standards of quality. Candidates should have a Bachelor's degree in Hospitality Management and 3-5 years of experience in a managerial role. Strong leadership skills and proficiency in POS systems are essential. The role requires flexibility and knowledge of local culinary trends.

Qualifications

• 3-5 years of experience in a managerial role within food and beverage.
• Excellent verbal and written communication skills in English.
• Proficiency in inventory management systems.

Responsibilities

• Oversee day-to-day outlet operations and staff scheduling.
• Implement strategies to enhance customer satisfaction.
• Maintain compliance with health and safety regulations.

Skills

Staff management

Customer satisfaction

Inventory control

Financial performance analysis

Problem-solving

Leadership

Education

Bachelor's degree in Hotel Restaurant Management

Tools

Point-of-sale (POS) software

Inventory management systems

Microsoft Office Suite

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dynamic and experienced Outlet Manager to join our team in AlUla, Saudi Arabia. As the Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and maintaining high standards of quality and efficiency.

• Manage and supervise all aspects of outlet operations, including staff scheduling, inventory control, and financial performance
• Develop and implement strategies to enhance customer satisfaction and increase revenue
• Train, motivate, and lead a team of food and beverage professionals to deliver outstanding service
• Ensure compliance with all health, safety, and hygiene regulations
• Collaborate with other departments to maintain seamless operations and resolve any issues promptly
• Monitor and analyze key performance indicators to identify areas for improvement
• Handle customer feedback and complaints, implementing effective service recovery measures when necessary
• Oversee the maintenance and cleanliness of the outlet, coordinating with relevant departments
• Develop and maintain strong relationships with suppliers and vendors
• Stay informed about local culinary trends and incorporate them into menu planning and promotional activities
• Implement and maintain quality control measures for all food and beverage items
• Conduct regular staff meetings and performance evaluations to foster a positive work environment

Qualifications

• Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or a related field
• Minimum of 3-5 years of experience in a managerial role within the food and beverage industry, preferably in a hotel or resort setting
• Proven track record of successfully managing outlet operations and driving customer satisfaction
• Strong leadership skills with the ability to motivate and develop team members
• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus
• Proficiency in inventory management systems and point-of-sale (POS) software
• Solid understanding of food and beverage cost control and budgeting
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Knowledge of health and safety regulations in the food service industry
• Familiarity with local culture and cuisine in Saudi Arabia, particularly in the AlUla region
• Flexibility to work varying shifts, including weekends and holidays
• Proficiency in Microsoft Office Suite and other relevant software applications

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus