Ops Tech SME: Launch Readiness & Process Excellence

Amazon Inc.; Riyadh; On-site; SAR 150,000 - 230,000; Full time

Job summary

Amazon Inc. in Riyadh is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams for smooth launches and reliable day-one performance at new sites.

You will diagnose issues, validate processes, perform data analysis, and coordinate with cross-functional partners to resolve defects, ensuring go-live readiness and excellent customer experience. This role requires a Bachelor's degree, 1+ years in technical support or operations, and strong communication.

Qualifications

• Bachelor's degree or above in CS/Engineering/Math or equivalent.
• 1+ years of technical support or operations experience.
• Proficient in MS Excel and Microsoft Office for data analysis.
• Strong written and verbal communication across all organization levels.
• Experience managing multiple projects and priorities in a fast-paced environment.

Responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Skills

Technical support experience

MS Excel

Communication skills

Project management

Education

Bachelor's degree or above in computer science, engineering, mathematics or equivalent

Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration

Tools

Microsoft Office

Job description

Amazon Inc. in Riyadh is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams for smooth launches and reliable day-one performance at new sites.

You will diagnose issues, validate processes, perform data analysis, and coordinate with cross-functional partners to resolve defects, ensuring go-live readiness and excellent customer experience. This role requires a Bachelor's degree, 1+ years in technical support or operations, and strong communication.