Operations Site Supervisor

KitchenPark; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading food delivery company in Riyadh is looking for an Operations Site Supervisor to manage daily operations at their facility. The role includes leading a team, maintaining equipment, and ensuring a high level of partner satisfaction. We are seeking someone with a Bachelor's degree in a relevant field and 1 to 3 years of experience in facility operations. If you are proactive, a strong communicator, and thrive in a fast-paced environment, join us to help restaurants succeed in online food delivery.

Qualifications

• 1 to 3 years of experience in facility operations or a similar supervisory role.
• Experience overseeing frontline or operations staff.
• Good analytical and reporting skills; ability to interpret KPIs.

Responsibilities

• Manage daily operations ensuring smooth workflows and proper maintenance.
• Lead and train facility team, handle scheduling and performance management.
• Serve as the primary point of contact for restaurant partners.

Skills

Leadership and team management

Customer service

Analytical skills

Communication skills

Proactive problem solving

Education

Bachelor’s degree in Business Administration, Operations Management, Hospitality, Engineering, or a related field

Job description

Operations Site Supervisor, KitchenPark – Riyadh

Riyadh

Who we are

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

About the role

The Site Supervisor manages the daily operations of our KitchenPark facility, ensuring smooth workflows, proper maintenance, and an excellent partner experience. The role oversees a small on-site team, coordinates facility upkeep, and supports partner onboarding. As the main point of contact for restaurant partners, the Site Supervisor resolves issues proactively and keeps operations running efficiently.

What you’ll do

Team Management

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient order fulfillment process, and deliver excellent customer service
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.

Building Repair and Maintenance

• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Health and Cleanliness

• Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.

Customer Support and Retention

• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Administrative & Strategic

• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability

What we’re looking for

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, Engineering, or a related field (preferred)
• 1 to 3 years of experience in facility operations, hospitality, retail operations, or a similar supervisory role.
• Experience overseeing frontline or operations staff.
• Excellent communication and customer service skills, with the ability to build trust and manage partner relationships.
• Good analytical and reporting skills; ability to interpret KPIs and understand P&L components.
• Proactive, solutions-driven, and comfortable working in a fast-paced, operational environment.
• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Riyadh office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

#LI-Onsite