Operations Quality Coordinator

Sweater; Riyadh; On-site; SAR 100,000 - 160,000; Full time

Job summary

An innovative quality management firm in Riyadh is seeking an Operations Quality Coordinator to oversee quality standards and enhance operational processes. This role involves developing departmental strategies, supervising teams, and analyzing operational performance. Ideal candidates will have a bachelor's degree in Business Administration or a related field, along with proven experience in operations quality or process improvement. Excellent communication and analytical skills are essential. The position offers a dynamic work environment and opportunities for continuous improvement.

Qualifications

• Proven experience in operations quality or process improvement roles.
• Strong knowledge of quality standards and compliance frameworks.
• Strong knowledge of quality standards, internal audit processes, and compliance frameworks.
• Strong communication skills with the ability to collaborate effectively across multidisciplinary teams.
• Proficiency in Microsoft Office Suite and virtual meeting platforms.
• Professional-level English proficiency (written and spoken).
• Ability to adapt to evolving work environments and effectively utilize digital tools.
• Strong understanding of quality auditing tools and procedures.
• Experience in designing and implementing quality KPIs and measuring customer satisfaction metrics.
• Analytical mindset with strong problem-solving capabilities.

Responsibilities

• Develop operational plans and strategies aligned with company objectives.
• Supervise team leaders to ensure smooth operations.
• Analyze operational data to identify improvement opportunities.
• Prepare and present performance reports to senior management.
• Ensure service quality and compliance with established standards.
• Review performance reports and recommend necessary improvements.
• Lead, motivate, and develop team leaders and specialists.
• Allocate resources effectively to achieve operational goals.
• Address departmental challenges and provide root-cause solutions.
• Analyze operational data to identify improvement opportunities.
• Implement modern tools and technologies to enhance efficiency and streamline processes.
• Lead customer experience improvement initiatives and monitor satisfaction metrics.
• Identify and manage non-conformities and corrective actions.
• Coordinate with other departments to ensure operational alignment and integration.
• Represent the department before senior management and relevant external stakeholders.
• Prepare and present periodic performance reports highlighting achievements, challenges, and improvement plans.

Skills

Strong communication skills

Analytical mindset

Proficiency in Microsoft Office Suite

Ability to adapt to evolving work environments

Strong understanding of quality auditing tools

Education

Bachelor’s degree in Business Administration or related field

Quality Management or Operations Management related

Tools

Microsoft Office Suite

Virtual meeting platforms

Job description

The Operations Quality Coordinator plays a pivotal role in ensuring the quality and efficiency of operational processes across the organization. This role is responsible for monitoring the implementation of approved policies and procedures, assessing compliance with quality standards, and coordinating cross-functional efforts to enhance operational performance.

The position focuses on analyzing performance indicators, documenting operational procedures, supporting continuous improvement initiatives, and addressing non-conformities to ensure operational sustainability and improved service outcomes.

Key Responsibilities

Strategic Planning & Management

• Develop operational plans and departmental strategies aligned with company objectives.
• Set work priorities and define performance indicators to measure progress and achievement.
• Develop and enhance operational policies and procedures to ensure sustainable quality standards.

Oversight & Governance

• Supervise team leaders and monitor their performance to ensure smooth daily operations.
• Ensure service quality and compliance with established standards.
• Review performance reports and recommend necessary improvements.

Team & Resource Management

• Lead, motivate, and develop team leaders and specialists.
• Allocate resources effectively to achieve operational goals.
• Address departmental challenges and provide root-cause solutions.

Process Development & Continuous Improvement

• Analyze operational data to identify improvement opportunities.
• Implement modern tools and technologies to enhance efficiency and streamline processes.
• Lead customer experience improvement initiatives and monitor satisfaction metrics.
• Identify and manage non-conformities and corrective actions.

Communication & Coordination

• Coordinate with other departments to ensure operational alignment and integration.
• Represent the department before senior management and relevant external stakeholders.
• Prepare and present periodic performance reports highlighting achievements, challenges, and improvement plans.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Quality Management, Operations Management, or a related field.
• Proven experience in operations quality, process improvement, or a similar role.
• Strong knowledge of quality standards, internal audit processes, and compliance frameworks.

• Strong communication skills with the ability to collaborate effectively across multidisciplinary teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms.
• Professional-level English proficiency (written and spoken).
• Ability to adapt to evolving work environments and effectively utilize digital tools.
• Strong understanding of quality auditing tools and procedures.
• Experience in designing and implementing quality KPIs and measuring customer satisfaction metrics.
• Analytical mindset with strong problem-solving capabilities.