Operations Manager (Entertainment)

NADIA Recruitment & Management Consultants; Saudi Arabia; On-site; SAR 1,000,000 - 1,800,000; Full time

Job summary

NADIA Recruitment & Management Consultants in Saudi Arabia is seeking an Operations Manager to oversee all operations, commercial functions, and team development across the Kingdom. The role requires steering P&L delivery, elevating customer experience, and driving venue expansion to position the company as the premier freestyle entertainment brand in KSA.

Strong leadership and strategic execution are essential.

Qualifications

• 10+ years leadership experience in operations, hospitality, entertainment, or leisure.
• Strong commercial acumen and P&L responsibility.
• Experience launching or scaling a brand in a new market.
• Excellent communicator and inspiring team leader.

Responsibilities

• Lead operations, commercial functions and team development across KSA.
• Own delivery of P&L and drive revenue growth.
• Enhance customer experience and brand expansion efforts.
• Build and lead a multifunctional team to achieve growth.
• Represent company in external engagements with stakeholders.
• Ensure quality and safety in all activities.

Skills

Leadership

Strategic thinking

P&L management

Business development

Communication

Team building

Stakeholder management

Job description

Job Summary:

The Operations Manager of company’s KSA will lead all operations, commercial functions, and team development across the Kingdom. As the key executive in-market, the Operations Manager will own delivery of the P&L, drive exceptional customer experience, and support venue expansion efforts to make company the premier freestyle entertainment brand in KSA.

Key Responsibilities:

Values & Behaviour

• Lead the company’s Tribe and Values across the country, ensuring all Tribe members do the same.
• Positively influence and maintain the company’s culture through direct and indirect action as needed.
• Take every opportunity to promote the company’s Vision, Values and Culture both internally and externally.

Leadership

• Implement and manage short, medium- and long-term venue goals, outcomes and action plans.
• Train develop and lead key functional areas to ensure predictable and sustainable revenue and profitability of the company’s KSA business and achieve consistent delivery of an awesome customer experience.
• Build and lead a multifunctional team to deliver the growth ambition in KSA
• Drive effective communication across all levels of the business.
• Manage and motivate the team to increase sales and continuously enhance the customer experience.
• Be an inspirational leader who drives an exceptional working culture by managing and motivating your management team and team members to increase sales and continuously evolve the company’s team vibe
• Ensure quality and safety in everything we do.

Market Expansion & Strategic Initiatives

• Identify and evaluate opportunities for venue expansion across the country
• Collaborate with landlords, real estate agents etc to secure locations, negotiate leases, and manage pre-opening timelines.
• Represent company in external engagements and build strong relationships with stakeholders, landlords, government agencies, and key partners.

Sales and Marketing

• Define & implement Sales and Marketing Strategy along with annual plan.
• Set and communicate short, medium- and long-term goals, outcomes and action plans for the Venue
• Ensure the venue is maximizing occupancy via sales, events and marketing initiatives.
• Lead business development and delivery profitable and sustainable revenue growth

Requirements:

• 10+ years leadership experience in operations, hospitality, entertainment, or leisure
• Strong commercial acumen and P&L responsibility
• Experience launching or scaling a brand in a new market
• Comfortable with a fast-paced, energetic, youth-driven culture
• Excellent communicator and inspiring team leader