Operations Lead (MICE)

FlyAkeed; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A travel technology company based in Riyadh is seeking a MICE Lead to develop and execute strategies in the Meetings, Incentives, Conferences, and Exhibitions sector. The ideal candidate will have over 2 years of MICE experience, strong background in client relationship management, and exceptional communication skills. This role involves driving the sales cycle, creating proposals, and ensuring the seamless delivery of MICE services. A detail-oriented professional who thrives in a teamwork-focused environment is ideal for this position.

Qualifications

• 2+ years of experience in MICE sector.
• Proven regional travel experience and comprehensive destination knowledge.
• Experience with travel industry software and booking platforms.
• Strong English communication skills (written and verbal).
• Excellent communication and interpersonal skills.
• Organizational skills and attention to detail.

Responsibilities

• Drive the complete MICE sales cycle from inquiry to closure.
• Develop persuasive proposals and quotations aligned with client objectives.
• Build and nurture long-term relationships with clients and partners.
• Ensure seamless delivery of MICE services to exceed client expectations.
• Conduct venue inspections and quality assessments.
• Collaborate with operations and logistics for flawless event execution.

Skills

Strong English communication skills

Excellent communication and interpersonal skills

Organizational skills and attention to detail

Teamwork and problem solving

Tools

Travel industry software

Booking platforms

Microsoft Office Suite

Job description

About FlyAkeed:

FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.

Highlights:

Current funding stage: Series A

FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.

We are currently looking for a MICE Lead to join our dynamic team. In this role, you will be responsible for developing and executing strategies to drive business in the Meetings, Incentives, Conferences, and Exhibitions (MICE) segment. You will work closely with clients, vendors, and team members to create exceptional experiences that align with our clients' objectives.

Key Responsibilities

• Drive the complete MICE sales cycle from initial inquiry to final deal closure, ensuring a high conversion rate.
• Develop persuasive proposals and competitive quotations aligned with client objectives and budget.
• Provide tailored, value-driven solutions based on specific client requirements and event goals.
• Build and nurture strong, long-term relationships with corporate clients, partners, and agencies.
• Monitor service quality and ensure the seamless delivery of all MICE services to meet or exceed client expectations.
• Conduct venue inspections, site visits, and quality assessments to ensure suitability and service standards.
• Collaborate closely with the operations and logistics teams to ensure smooth planning and flawless execution of events.
• Maintain accurate and up-to-date records of client interactions, sales activities, and event details using internal systems.
• Manage and fulfill specialized or complex booking requests, ensuring alignment with client preferences and standards.
• Conduct ongoing market research and competitor analysis to identify trends, opportunities, and best practices.
• Process contracts, agreements, and billing documentation in a timely and accurate manner.
• Support administrative tasks related to the MICE department, contributing to efficient workflow and organization.

• +2 years of experience in MICE sector.
• Proven regional travel experience and comprehensive destination knowledge.
• Experience with travel industry software and booking platforms.
• Strong English communication skills (written and verbal).
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills with focus on teamwork and problem solving.
• Organizational skills and attention to detail.