Operations Lead

Wipro; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Wipro in Saudi Arabia is seeking a specialist to design and validate operating models, governance structures, and service operating models across the organization. You will define workforce requirements, service management processes, and readiness frameworks to ensure efficient, compliant operations with clearly aligned SLAs and performance metrics.

Strong collaboration with cross‑functional teams and stakeholders in the Riyadh region will be required to translate strategy into operational

Qualifications

• Candidate will design and validate operational models and governance structures.
• Develop service operating models and workforce requirements.
• Create service management processes and readiness frameworks.

Responsibilities

• Design and validate operational models, governance structures, and service readiness frameworks.
• Define workforce requirements, service management processes, and SLAs.

Skills

Target Operating Model

Service Management

Workforce Design

Governance Frameworks

Process Improvement

Organisational Design

SLAs

Operating Procedures

Job description

Primary Skill/Keywords - Target Operating Model, Service Management, Workforce Design, Governance Frameworks

Secondary Skill / Keywords - Process Improvement, Organisational Design, SLAs, Operating Procedures

Detailed Job Description:

Responsible for designing and validating operational models, governance structures, service operating models, organizational structures, workforce requirements, service management processes and operational readiness frameworks.