Experience Lead

Wipro; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Wipro in Riyadh is seeking an Experience Design specialist to lead current-state and future-state assessments, map journeys, and shape visitor experience vision. You will craft service design blueprints, benchmarking analyses and establish design governance to align with Ilmi's strategic objectives.

The role emphasizes translating insights into actionable experiences, driving governance, and collaborating with cross-functional teams to deliver customer-centric solutions in a fast-paced

Qualifications

• Experience in experience design and customer journey mapping.
• Ability to lead design governance and benchmarking initiatives.

Responsibilities

• Lead current-state and future-state experience assessments.
• Create journey maps and service blueprints.
• Define governance to align with strategic objectives.

Skills

Experience Design

Customer Journey Mapping

Service Design

Design Thinking

Benchmarking

Job description

Primary Skill/Keywords - Experience Design, Customer Journey Mapping, Service Design, Design Thinking, Benchmarking

Secondary Skill / Keywords- Visitor Experience, UX Strategy, Experience Governance, Research

Detailed Job Description:

Lead current-state and future-state experience assessment, journey mapping, visitor experience vision, service design blueprints, benchmarking and design governance to ensure experiences align with Ilmi strategic objectives.