Operational Excellence Associate Manager

tree; Riyadh; Presencial; SAR 180 000 - 320 000; Tempo integral

Resumo da oferta

tree is seeking an experienced Operational Excellence professional to lead process improvement initiatives across operations in Riyadh. You will analyze KPIs, map processes, conduct root-cause analysis, and standardize workflows to boost efficiency and service quality.

You will collaborate with cross-functional teams, support digital transformation, and promote continuous improvement practices, leveraging Lean and Six Sigma methodologies to optimize performance.

Qualificações

• 4–6 years of experience in Operational Excellence, Process Improvement, Business Process Management, or Operations.
• Experience in the insurance or financial services sector.
• Strong analytical, problem-solving, and stakeholder management skills.
• Knowledge of Lean, Six Sigma, and continuous improvement methodologies is a plus.

Responsabilidades

• Lead process improvement initiatives to enhance operational efficiency and service quality.
• Analyze operational KPIs, identify performance gaps, and recommend improvement actions.
• Conduct process mapping, root cause analysis, and process standardization.
• Collaborate with cross-functional teams to improve customer experience and service delivery.
• Support digital transformation, workflow automation, and change management initiatives.
• Promote continuous improvement practices across operations.

Conhecimentos

Analytical skills

Problem-solving

Stakeholder management

Lean

Six Sigma

Descrição da oferta de emprego

• Lead process improvement initiatives to enhance operational efficiency and service quality.
• Analyze operational KPIs, identify performance gaps, and recommend improvement actions.
• Conduct process mapping, root cause analysis, and process standardization.
• Collaborate with cross-functional teams to improve customer experience and service delivery.
• Support digital transformation, workflow automation, and change management initiatives.
• Promote continuous improvement practices across operations.

Requirements:

• 4–6 years of experience Experience in Operational Excellence, Process Improvement, Business Process Management, or Operations.
• Experience in the insurance or financial services sector.
• Strong analytical, problem-solving, and stakeholder management skills.
• Knowledge of Lean, Six Sigma, and continuous improvement methodologies is a plus.