Operating Manager

OneJar; Dhahran Compound; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading payment services firm in Saudi Arabia is seeking an Operating Manager to oversee operational and commercial functions. The role requires strong leadership to manage sales, marketing, and customer operations, ensuring compliance with local regulations. Candidates should have 8-12+ years of experience, particularly in Saudi Arabia. This position offers a strategic opportunity to contribute to business growth and operational efficiency.

Qualifications

• 8–12+ years of experience in operations, commercial leadership, or general management.
• Proven leadership in managing Sales, Marketing, and Customer Operations.
• Experience in Saudi Arabia preferred.

Responsibilities

• Oversee daily operations and ensure service quality.
• Lead and scale the Sales and Marketing functions.
• Manage customer experience from onboarding to support.
• Identify and drive new business opportunities.
• Ensure compliance with local regulatory requirements.
• Contribute to business planning and growth forecasting.
• Prepare operational and performance reports.

Skills

Operational and commercial mindset

Leadership

Stakeholder management

Data-driven decision making

Performance management

Education

Bachelor’s degree in Business Administration

MBA or executive education

Job description

Role Overview

The Operating Manager will be responsible for leading and integrating the company’s core operational and commercial functions, including Sales, Marketing, and Customer Experience / After-Sales Operations.

The role requires a strong operational leader with a commercial mindset, capable of managing scale, driving performance, and ensuring alignment across functions in a regulated financial environment.

Key Responsibilities

1. Business Operations & Execution
   • Oversee day-to-day operations across all commercial and customer-facing functions.
   • Translate the company’s strategic objectives into executable operational plans.
   • Ensure operational efficiency, service quality, and cost optimization.
   • Establish and monitor KPIs across departments and drive performance improvement.
2. Sales Leadership
   • Lead and scale the Sales function, including B2B and merchant acquisition channels.
   • Define sales strategy, targets, incentive structures, and pipeline management.
   • Work closely with Marketing to align demand generation with revenue objectives.
   • Drive partnerships and strategic alliances that support business growth.
3. Marketing Oversight
   • Oversee Marketing strategy including brand positioning, digital marketing, product launches, and market penetration.
   • Ensure consistent brand messaging aligned with regulatory and corporate standards.
   • Use data-driven insights to optimize customer acquisition cost and lifetime value.
4. Customer Experience & After-Sales
   • Own the end-to-end customer journey, from onboarding to post-sales support.
   • Ensure high service standards, customer satisfaction, and retention.
   • Oversee customer support operations, complaint handling, and SLA management.
   • Implement feedback loops to continuously improve products and services.
5. Business Development & Growth
   • Identify, evaluate, and drive new business opportunities, partnerships, and revenue streams.
   • Lead commercial negotiations and contribute to contract structuring and onboarding of partners.
   • Support product and market expansion initiatives through close coordination with internal teams.
   • Monitor market trends, competitor activity, and customer needs to inform growth strategies.
   • Drive initiatives that increase market penetration, usage, and customer lifetime value.
6. Governance, Risk & Compliance (Operational View)
   • Ensure operational alignment with regulatory requirements set by Saudi regulators.
   • Collaborate with Compliance, Risk, and Finance teams to maintain operational controls.
   • Support audits, reporting, and regulatory reviews from an operational standpoint.
7. Strategic Contribution
   • Contribute to business planning, budgeting, and growth forecasting.
   • Support executive management with insights on operational scalability, commercial performance, and growth opportunities.
   • Participate in defining and executing medium- to long-term business initiatives.
8. Reporting & Performance Management
   • Prepare operational and performance reports for executive management.
   • Use data and insights to drive decision-making and operational improvements.
   • Identify risks, gaps, and growth opportunities across functions.

Experience

• 8–12+ years of progressive experience in operations, commercial leadership, or general management in payment services.
• Proven experience managing Sales, Marketing, and Customer Operations under one structure.
• Experience operating in Saudi Arabia is highly preferred.

Skills & Competencies

• Strong operational and commercial mindset with strategic vision.
• Ability to scale teams, processes, and revenue in high-growth environments.
• Excellent leadership, stakeholder management, and communication skills.
• Data-driven decision maker with solid KPI and performance management experience.
• High integrity, governance awareness, and regulatory sensitivity.

Education

• Bachelor’s degree in Business Administration, Engineering, Finance, or related field.
• MBA or executive education is a strong advantage.