Onsite IT Desktop Support Engineer - End User Computing

SkySys; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT support company seeks an IT Desktop Support Engineer in Riyadh, Saudi Arabia. The role involves providing high-quality technical support for various end-user computing devices, troubleshooting hardware and software issues, and managing incidents using Service NOW. Strong client management and communication skills are essential, along with a basic understanding of ITIL and proficiency with deployment tools. Candidates should be capable of working independently and providing excellent customer service.

Qualifications

• Experience in IT industry and IT support roles.
• Proficient in managing end-user incidents using Service NOW.
• Strong abilities in troubleshooting various PC operating systems.

Responsibilities

• Provide high quality technical support for office-based staff.
• Lead the resolution of incidents, problems, requests.
• Manage and troubleshoot various client devices.

Skills

Basic experience in IT industry

Good client management

Good communication skills

Understanding of ITIL concept

Service Now proficiency

Troubleshooting skills for Windows OS

Experience with deployment tools

Customer service skills

Tools

Service Now

SCCM

Mcafee

Cortex XDR

Citrix Xendesktop

Job description

A leading IT support company seeks an IT Desktop Support Engineer in Riyadh, Saudi Arabia. The role involves providing high-quality technical support for various end-user computing devices, troubleshooting hardware and software issues, and managing incidents using Service NOW. Strong client management and communication skills are essential, along with a basic understanding of ITIL and proficiency with deployment tools. Candidates should be capable of working independently and providing excellent customer service.