Night Manager

AccorHotel; Saudi Arabia; On-site; SAR 300,000 - 420,000; Full time

Job summary

SLS The Red Sea is seeking a Night Manager (Saudi National) to oversee overnight operations and lead the night team, ensuring a seamless, luxury guest experience through the night. You will manage night audits, VIP arrivals, and cross-department coordination to maintain the high standards expected at SLS.

As a senior on the night shift, you will be the primary contact for guest and operational matters, and you will ensure safety, service recovery and proactive support while setting up the team

Qualifications

• Degree or diploma in Hospitality Management or related field.
• Minimum of 3 years in Front Office operations with supervisory experience.
• Luxury hospitality experience preferred.
• Strong working knowledge of Opera PMS and MS Office.
• Excellent English; Arabic or additional languages are an advantage.

Responsibilities

• Lead and oversee overnight hotel operations ensuring service safety and operational standards are maintained across all areas.
• Act as the senior management representative during the night shift and serve as the main point of contact for guest and operational matters.
• Maintain a visible presence in the lobby and public areas engaging with guests and supporting the team whenever required.
• Oversee night audit procedures, room assignments, late arrivals, group movements, and VIP arrivals and departures.
• Personally welcome and assist VIP and loyalty guests ensuring preferences and special arrangements are delivered accurately.
• Handle guest feedback, complaints, and service recovery professionally ensuring appropriate resolution and follow-up.
• Ensure guest requests, preferences, and special arrangements are properly recorded, communicated and followed through.
• Conduct regular property walkthroughs to monitor safety, cleanliness, presentation and overall service standards throughout the night.
• Serve as the overnight emergency response lead and coordinate with Security, Engineering and other relevant teams when incidents occur.
• Ensure compliance with hotel safety, security, health, hygiene and emergency procedures during overnight operations.
• Coordinate closely with Front Office, Housekeeping, Engineering, Security and other departments to ensure smooth overnight operations.
• Lead shift briefings and handovers ensuring important guest, operational and safety information is clearly communicated between shifts.
• Lead support and coach overnight colleagues providing guidance and on-the-spot support when required.
• Monitor colleague grooming, conduct and guest engagement to ensure alignment with SLS standards.
• Support the Night Auditor with daily revenue balancing, transaction reconciliation discrepancies and completion of night audit requirements.
• Review high-balance accounts, open paymasters, credit risks, rebates, adjustments and other financial matters in line with hotel procedures.
• Authorize late check-outs, complimentary postings, paid-outs, rebates and adjustments within assigned authority.
• Identify and support upselling opportunities while contributing to Front Office revenue performance.
• Ensure guest registrations and records are accurate and completed in accordance with hotel procedures and applicable Saudi tourism requirements.
• Maintain accurate guest information in Opera PMS including preferences, profiles, identification details and relevant stay information.
• Review and maintain the Duty Manager Logbook ensuring clear records and appropriate follow-up for the morning and leadership teams.
• Manage overbooking or other unexpected operational situations effectively ensuring alternative arrangements maintain the expected guest experience.
• Monitor the overnight presentation and atmosphere of the lobby and public areas including lighting, music, scent and overall appearance.
• Prepare and communicate overnight reports, incidents, outstanding matters and key updates to the relevant teams and senior leaders.
• Support the continuous improvement of guest satisfaction, service recovery, upselling, guest preference recognition and other Front Office performance indicators.

Skills

Leadership

Communication

Decision-making

Guest service

Team supervision

Education

Degree or Diploma in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

At SLS The Red Sea the night never means the experience slows down As Night Manager Saudi National you will be the senior leader overseeing the hotel s overnight operations ensuring our guests continue to receive the same seamless attentive and distinctive SLS experience throughout the night With a confident and hands-on approach you will lead the overnight team oversee hotel operations and act as the key point of contact for guest and operational matters after hours From VIP arrivals and service recovery to night audit safety and cross-department coordination you will ensure every detail is handled with care while keeping the hotel running smoothly and setting the team up for a successful day ahead

Key Responsibilities

• Lead and oversee overnight hotel operations ensuring service safety and operational standards are maintained across all areas
• Act as the senior management representative during the night shift and serve as the main point of contact for guest and operational matters
• Maintain a visible presence in the lobby and public areas engaging with guests and supporting the team whenever required
• Oversee night audit procedures room assignments late arrivals early departures group movements and VIP arrivals and departures
• Personally welcome and assist VIP and loyalty guests ensuring preferences and special arrangements are delivered accurately
• Handle guest feedback complaints and service recovery professionally ensuring appropriate resolution and follow-up
• Ensure guest requests preferences and special arrangements are properly recorded communicated and followed through
• Conduct regular property walkthroughs to monitor safety cleanliness presentation and overall service standards throughout the night
• Serve as the overnight emergency response lead and coordinate with Security Engineering and other relevant teams when incidents occur
• Ensure compliance with hotel safety security health hygiene and emergency procedures during overnight operations
• Coordinate closely with Front Office Housekeeping Engineering Security and other departments to ensure smooth overnight operations
• Lead shift briefings and handovers ensuring important guest operational and safety information is clearly communicated between shifts
• Lead support and coach overnight colleagues providing guidance and on-the-spot support when required
• Monitor colleague grooming conduct and guest engagement to ensure alignment with SLS standards
• Support the Night Auditor with daily revenue balancing transaction reconciliation discrepancies and completion of night audit requirements
• Review high-balance accounts open paymasters credit risks rebates adjustments and other financial matters in line with hotel procedures
• Authorize late check-outs complimentary postings paid-outs rebates and adjustments within assigned authority
• Identify and support upselling opportunities while contributing to Front Office revenue performance
• Ensure guest registrations and records are accurate and completed in accordance with hotel procedures and applicable Saudi tourism requirements
• Maintain accurate guest information in Opera PMS including preferences profiles identification details and relevant stay information
• Review and maintain the Duty Manager Logbook ensuring clear records and appropriate follow-up for the morning and leadership teams
• Manage overbooking or other unexpected operational situations effectively ensuring alternative arrangements maintain the expected guest experience
• Monitor the overnight presentation and atmosphere of the lobby and public areas including lighting music scent and overall appearance
• Prepare and communicate overnight reports incidents outstanding matters and key updates to the relevant teams and senior leaders
• Support the continuous improvement of guest satisfaction service recovery upselling guest preference recognition and other Front Office performance indicators

Qualifications

• Degree or diploma in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in Front Office operations, with previous experience in a supervisory or leadership role.
• Previous experience within a luxury, lifestyle, or high-end hospitality environment is preferred.
• Strong working knowledge of Opera PMS and Microsoft Office.
• Strong understanding of Front Office operations, night audit procedures, guest service, and hotel safety requirements.
• Confident in handling guest complaints, operational challenges, and emergency situations independently.
• Strong leadership, communication, and decision-making skills, with the ability to remain composed under pressure.
• Excellent attention to detail with strong follow-up and organizational skills.
• Excellent command of English; Arabic or additional languages are an advantage.
• Flexible to work overnight shifts, weekends, and public holidays according to operational requirements.