Mgr-IT

Sheraton Hotels & Resorts; Medina; On-site; SAR 100,000 - 167,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking an IT-focused professional to manage first- and second-level support for property systems and IT infrastructure. The role covers budgets, asset management, and adherence to Marriott policies, with strong emphasis on security and vendor coordination.

The candidate will handle desktop installs, software patches, and end-user assistance, while maintaining inventories and ensuring disaster recovery readiness.

Qualifications

• High school diploma or GED with 2-4 years IT experience.
• Or 2-year degree in IT or related with 2 years experience.
• Preferred: system-related professional certifications.

Responsibilities

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Ensures property/properties are in compliance with Marriott Policies and Information Security Manuals; implements solutions to resolve discrepancies.
• Places equipment orders and processes invoices related to PCs, telecoms, servers/networks.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms technology assets are secured; complies with vendor contracts.
• Writes and presents proposals and cost models; provides customer service to associates.
• Escalates support for Marriott IT solutions; provides end-user support.
• Images desktops, installs software; maps drives to servers/networks; moves/changes PCs.
• Performs routine desktop backups; supports server backups and preventative maintenance.

Skills

End-user support

Desktop hardware

Budget management

IT infrastructure

Vendor coordination

Education

High school diploma or GED

2-year degree in IT or related

Tools

IT certifications

Job description

Additional InformationJob Number 26115151Job Category Information TechnologyLocation Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type ManagementJob SummaryContributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.CANDIDATE PROFILEEducation And ExperienceRequired:

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred:

• System-related professional certifications desired.

CORE WORK ACTIVITIESManaging Technology Needs within Budget Targets

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured.
• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes and presents proposals, analyzes, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service to associates at dedicated property/properties.
• Responds to inquiries from customers/vendors/peer group.
• Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.
• Provides technical guidance.
• Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
• Supports guest and associate internet access requirements.
• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
• Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine desktop backup as scheduled or directed.
• Provides end-user support.
• Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
• Pulls through support for corporate, regional and property initiatives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. If you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.