Mechanical & Electrical Technician

Cummins Arabia; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

An international service provider is looking for an individual to assist with general workshop and field activities while undergoing on-the-job training in a service environment. Key responsibilities include assisting with basic repairs, documenting work, maintaining the cleanliness of the workshop, and adhering to safety procedures. Ideal candidates will demonstrate accountability, effective communication, and a willingness to learn and adapt in a collaborative setting.

Qualifications

• Ensures accountability and meets commitments.
• Communicates effectively with diverse audiences.
• Actively learns from both successes and failures.
• Plans and prioritizes work aligned with goals.
• Documents service information accurately.

Responsibilities

• Assists with cleaning and basic workshop activities.
• Follows procedures for repairs and maintenance.
• Completes documentation for work performed.
• Maintains cleanliness in work area and tools.
• Learns effective tooling for repairs.

Skills

Accountability

Effective communication

Nimble learning

Planning and alignment

Service documentation

Technical escalation

Diagnostics application

Electronic service tool application

Product repair and maintenance

Power generation systems knowledge

Health and safety fundamentals

Job description

Overview

Job Summary: Assist with general workshop and Field activities while completing on the job and classroom based training in a service workshop under supervision.

Responsibilities

• Assists in cleaning, disassembling and other basic workshop activities
• Follows documented procedures and policies to complete basic repairs and maintenance
• Assists with completing required documentation, including work completed documentation and time sheets via handwritten forms or business system input screens
• Undertakes and completes training in line with skill and business requirements
• Maintains work area and tools for cleanliness and proper operation
• Learns the use of proper tooling to enable efficient repair performance and profitability
• Adheres to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Qualifications and Competencies

• Competencies: Ensures accountability - Holding self and others accountable to meet commitments.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.