مدير فرع -الرياض I Store Manager - Riyadh

NICE ONE | نايس ون; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Riyadh seeks a Mid-Senior Level Store Manager to oversee daily operations, drive sales performance, and ensure an exceptional customer experience. The ideal candidate will have 3-7 years of retail management experience and strong skills in team development and inventory control. Proficiency in POS systems and a Bachelor's degree in a relevant field are preferred. Join a workplace that values inclusivity and offers full-time opportunities for growth.

Qualifications

• 3–7 years of retail management experience with a proven track record.
• Strong understanding of retail KPIs and experience using them.
• Proven experience in leading, coaching, and developing teams.

Responsibilities

• Lead daily store operations including cash handling and safety protocols.
• Drive sales performance through effective planning and execution.
• Recruit, train, and develop store team members.
• Ensure excellent customer service by monitoring service standards.
• Manage inventory and stock control processes.
• Implement company policies and ensure compliance with regulations.
• Prepare and submit reports on sales and store performance.
• Collaborate with regional management and marketing teams.

Skills

Leadership and team development

Customer service excellence

Sales planning and execution

Inventory and stock control

Strong communication and interpersonal skills

Problem solving and decision making

Fluency in English

Education

Bachelor’s degree in Business, Retail Management, or a related field

Tools

POS systems

Inventory management tools

Microsoft Office

Job description

Manage all aspects of the Riyadh store to deliver exceptional customer experience, achieve sales targets, and ensure smooth daily operations. This role is accountable for driving store performance, leading and developing the store team, maintaining visual merchandising and inventory standards, and implementing company policies and initiatives.

Key Responsibilities

• Lead daily store operations including opening/closing procedures, cash handling, and adherence to safety and loss‑prevention protocols.
• Drive sales performance and meet store targets through effective planning, staff coaching, and execution of promotional activities.
• Recruit, train, mentor, and develop store team members to deliver high‑quality customer service and achieve individual and store KPIs.
• Ensure excellent in‑store customer experience by monitoring service standards, managing customer feedback, and resolving escalations professionally.
• Oversee visual merchandising and store presentation to maintain brand standards and optimize product placement for conversion.
• Manage inventory, stock control, and replenishment processes; conduct regular stock counts and coordinate with supply chain to minimize shrinkage and stockouts.
• Implement company policies, promotions, and operational initiatives; ensure compliance with local regulations and company procedures.
• Prepare and submit regular reports on sales, staffing, inventory, and store performance; analyze metrics to identify opportunities for improvement.
• Collaborate with regional management, marketing, and logistics teams to align store activities with broader business objectives.

Required Qualifications

• Bachelor’s degree in Business, Retail Management, or a related field preferred; equivalent experience considered.
• 3–7 years of retail management experience, with demonstrated success meeting sales and operational targets.
• Proven experience in leading, coaching, and developing front‑line teams.
• Strong understanding of retail KPIs (sales per sqm, conversion, average transaction value, shrinkage) and experience using them to drive performance.
• Proficiency with POS systems, inventory management tools, and Microsoft Office.

Required Skills

• Leadership and team development
• Customer service excellence
• Sales planning and execution
• Inventory and stock control
• Strong communication and interpersonal skills
• Problem solving and decision making in fast‑paced environments
• Fluency in English; Arabic language skills are an advantage

Nice one is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide reasonable accommodations during the recruitment process upon request.

Location: Riyadh, Saudi Arabia

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development