Manager - Airport Mobility Operations

Red Sea Global; Umluj; On-site; SAR 187,000 - 300,000; Full time

Job summary

A leading transportation services provider in Saudi Arabia is looking for a Manager - Airport Mobility Operations. This role involves overseeing transport operations related to airport arrivals and departures, ensuring high-quality guest experiences, and managing a team. Candidates should have at least 6 years of experience in the automotive or transportation industry and proven skills in organization, communication, and customer service. Full-time position with opportunities to innovate in transportation management.

Qualifications

• At least 6 years of industry experience in automotive or transportation.
• Management experience in airport functions in a fast-paced environment.

Responsibilities

• Manage and monitor airport transport operations.
• Oversee daily transportation services between airport and staff village.
• Address non-performance issues swiftly and lead the transport team.
• Ensure transport compliance with safety regulations and company policies.

Skills

Organizational skills

Multi-tasking

Proficiency in Microsoft Office

Communication skills

Customer service orientation

Analytical skills

Problem-solving

Time-management

Job description

Manager - Airport Mobility Operations

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Redefining Land, Air, and Sea Travel… Elevating Destinations.

The Coastal Transportation Services Co. a subsidiary of Red Sea Global provides transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.

We are seeking forward‑thinking individuals eager to collaborate in a dynamic, fast‑paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.

Join our visionary team and help shape the future of transportation!

Job Purpose

• The Manager Arrival and Departure Airports will support the Senior Manager in managing all transport services related to the arrival and departure of guests, employees, and stakeholders to and from airports served by the AMAALA project.
• The Manager will be responsible for planning, coordinating, and monitoring transport schedules, managing service providers, and overseeing the transport team.
• The jobholder’s responsibility is to plan and provide safe and reliable transportation services to all Guest and employees/stakeholders to ensure safe journeys with minimal delays.
• The role requires constant management of maintenance of the fleet (in collaboration with the Maintenance team) as recommended by manufacturers, thereby ensuring effective & efficient functioning of the department and a positive guest experience due to upkeep of the fleet.

Job Responsibilities

• Manage and Monitor Airport Transport Operations
• Oversee the daily operations of transportation services between airport terminals and Triple Bay / AMAALA Staff Village.
• Monitor schedules for arrivals and departures, ensuring no gaps or delays in transport availability.
• Ensure the transport services meet the agreed standards for safety, efficiency, and guest satisfaction.

Service Coordination

• Address any non‑performance issues or operational challenges and ensure corrective actions are implemented swiftly.
• Lead a team of transport coordinators, drivers, and support staff to ensure smooth operations during arrivals and departures.
• Manage team scheduling, performance reviews, and ensure staff are well‑trained and equipped to deliver a high standard of service.

Guest Experience Management

• Act as the primary point of contact for all transport‑related inquiries and complaints from internal and external stakeholders.
• Respond promptly to feedback, resolving any issues to maintain high levels of guest satisfaction.

Operational Improvement Initiatives

• Proactively review and analyze existing transport operations to identify opportunities for improved efficiency or cost‑effectiveness.
• Implement new systems to enhance the guest experience and streamline operations.

Risk and Safety Management

• Ensure all transport services are in compliance with safety regulations and company policies.
• Report and investigate any incidents or accidents involving transport services, taking necessary corrective actions and ensuring stakeholders are kept informed.

Reporting & Data Management

• Compile regular reports on transport performance, including ridership data, incident reports, and feedback analysis.
• Provide insights to senior management regarding trends, operational challenges, and recommendations for service enhancements.

Qualification and Experience

• At least 6 years industry experience and proven expertise in the automotive or transportation industry.
• Experience of managing A&D Airport functions in a large and fast paced environment.

Skills

• Demonstrated ability to organize and manage multiple priorities in a quick moving and change oriented environment.
• Must be able to multi‑task in a fast pace, high volume, environment.
• Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook (skill level will be tested).
• Able to work in a highly collaborative environment with independence.
• Strong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driver.
• Strong customer service orientation. High energy and passion for interaction with people.
• Excellent analytical, problem solving, and time‑management skills.
• Demonstrated experience/maturity to handle confidential and sensitive information.
• Possess a positive, service‑oriented attitude with excellent follow through on issues.
• Foresees potential challenges and comes prepared with solutions to solve variety of problems.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Engineering Services, Hospitality, and Airlines and Aviation

Senior Manager - Airport Mobility Operations