ManageEngine ITSM Specialist - ITIL & Service Excellence

Alnafitha IT; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

Alnafitha IT is seeking a Managed Services Support Specialist specializing in ManageEngine to proactively manage and support client environments. You will ensure service continuity, optimize tools, and maintain asset visibility in line with ITIL practices.

The role requires 3–5 years of hands-on ITSM/ITOM experience, a Bachelor's degree in IT or related field, and familiarity with ManageEngine products such as ServiceDesk Plus and OpManager.

Qualifications

• Hands-on experience with ITSM/ITOM tools and ManageEngine preferred.
• Bachelor's degree in IT, Computer Engineering or related field required.
• Knowledge of ITIL foundations is essential.

Responsibilities

• Manage and monitor covered ManageEngine products per vendor standards.
• Prepare and apply configuration changes and patches.
• Coordinate with ManageEngine support for issues and feature updates.
• Contribute to roadmaps and alignment with client goals.
• Create and maintain technical docs, SOPs and knowledge base.
• Deliver targeted trainings to client staff (Help Desk/Service Desk).
• Manage IT asset inventories and generate routine reports.
• Ensure change management processes are followed and approvals obtained.

Skills

ITSM tools

ITOM tools

ManageEngine

IT operations

Education

Bachelor's degree in information technology or related field

Tools

ServiceDesk Plus

OpManager

Job description

Alnafitha IT is seeking a Managed Services Support Specialist specializing in ManageEngine to proactively manage and support client environments. You will ensure service continuity, optimize tools, and maintain asset visibility in line with ITIL practices.

The role requires 3–5 years of hands-on ITSM/ITOM experience, a Bachelor's degree in IT or related field, and familiarity with ManageEngine products such as ServiceDesk Plus and OpManager.