Maintenance Technician: Downtime Minimizer & Diagnostics

Thales Group; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Thales Group in Riyadh, Saudi Arabia, is seeking a maintenance and IT support specialist to monitor, maintain, and improve data processing and production equipment. You will handle incident support, maintenance tasks, and safety compliance on site.

The role requires hands-on experience with electrical/mechanical systems, strong troubleshooting, and collaboration across maintenance, engineering, and operations teams. Localised work with a focus on safety and reliability.

Qualifications

• Proven experience or relevant qualifications in IT support, equipment maintenance, or a related technical role.
• Knowledge of HTML, CSS, JavaScript and SQL would be advantageous.
• Have a good competence level of Microsoft OS and office suite applications.
• Strong logical and analytical skills with high attention to detail.
• Hands-on experience with industrial machinery and production equipment.
• Strong troubleshooting skills using electrical and mechanical diagnostic tools.
• Ability to work under pressure and respond effectively to emergency situations.
• Good teamwork and collaboration skills across maintenance, engineering, and operations teams.

Responsibilities

• Effectively communicate any product or data processing issues at daily production briefings.
• First line incident support for personalization and infrastructure issues.
• Process customer test cycles (SAT/UAT) submissions ensuring SLAs are met.
• Change request notification administration.
• Provide technical support and advice to other operational departments and teams.
• Diagnose and repair electrical, mechanical, and electromechanical equipment faults.
• Execute preventive and corrective maintenance tasks per schedules.
• Record maintenance activities, spare parts usage, and equipment condition.
• Coordinate with engineers and supervisors to resolve technical issues.
• Support root-cause analysis and corrective actions.

Skills

HTML

CSS

JavaScript

SQL

Microsoft OS

Office Suite

Analytical skills

Troubleshooting

Teamwork

Industrial machinery

Education

Technical diploma/degree in IT or engineering

Tools

Diagnostic tools

Electrical test equipment

Job description

Thales Group in Riyadh, Saudi Arabia, is seeking a maintenance and IT support specialist to monitor, maintain, and improve data processing and production equipment. You will handle incident support, maintenance tasks, and safety compliance on site.

The role requires hands-on experience with electrical/mechanical systems, strong troubleshooting, and collaboration across maintenance, engineering, and operations teams. Localised work with a focus on safety and reliability.