Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners

Amazon Inc.; Riyadh; On-site; SAR 900,000 - 1,400,000; Full time

Job summary

Amazon Inc. is seeking a Senior Account Manager to advise DSP owners and act as operating partner across Saudi Arabia's rapid delivery network. You will supervise a team of 6+ managers and drive relationships with 80+ delivery partners, guiding strategy and growth with weekly site travel.

This role requires flexibility, cross-functional collaboration with program and compliance teams, and with a focus on scaling businesses while maintaining safety and financial performance.

Qualifications

• Bachelor's degree required.
• Experience influencing internal and external stakeholders.
• 5+ years of team management experience.
• Experience in transportation or supply chain is a plus.

Responsibilities

• Lead a team of 6+ managers overseeing 80+ DSP partners across Saudi Arabia.
• Drive strategy, accountability, and performance metrics for partners.
• Ensure compliance with program requirements and safety practices across the network.
• Collaborate with internal stakeholders to launch and scale partner businesses.

Skills

Bachelor's degree

5+ years of team management

Stakeholder influence

Logistics/supply chain experience

Education

Bachelor's degree in management, business administration, economics, engineering, marketing

MBA

Tools

Job description

Description

Amazon’s Delivery Service Partners are business owners who build and run last mile delivery businesses for Amazon. As a Senior Account Manager, you will be their advisor and operating partner. You will lead a team of 6+ managers who look after 80+ delivery partners in Amazon’s quick commerce business (15 minute and 2 hour delivery) across Saudi Arabia. Some owners are first-time entrepreneurs with no logistics background, and others are seasoned logistics carriers.

You will manage each partner relationship across the whole lifecycle of the business. That means helping owners solve their biggest challenges, shaping their business planning, and spotting obstacles early so they can make sound decisions and succeed.

This role requires flexibility and regular travel between sites to meet business owners in person every week.

Key job responsibilities

As a Logistics Account Manager, you will manage a team of 6+ Managers to manage 80+ DSP accounts in Amazon's quick commerce business (15min and 2H delivery) across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)

Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.

Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.

Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.

As Lead, Logistics Supply chain Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Logistics Supply chain Manager support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.

The Logistics Supply chain Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.

A day in the life

• Lead your team and portfolio: Manage 6+ account managers and the 80+ delivery partners they support, helping owners set strategy, stay accountable, and track key performance metrics.

• Safety and compliance: Work with Amazon’s safety and regional operations teams to keep every partner business safe and compliant. Coach owners to run safe, compliant, high performing companies.

• Launch and scale: Support new owners through onboarding and launch (net new launches only). Guide owners as they scale, handle operational issues, and prepare ramp plans and driver supply for peak periods.

• Performance: Dig into customer metrics to find improvement opportunities, and coach owners to use Amazon’s delivery tools effectively.

• Process improvement: Find workflow inefficiencies and drive network level improvements that make life easier for owners. Push back on delivery station processes that hurt operations.

• Partner experience: Strengthen the relationship between Amazon and its delivery partners and improve their satisfaction. Raise driver standards to protect Amazon’s brand. Act as the voice of the delivery partners inside Amazon.

• Enforcement and feedback: Apply Amazon’s monitoring and enforcement policies, and build two-way feedback channels between operations teams, delivery partners, and global product and strategy teams.

• Cross-functional work: Partner with program management, compliance, finance, legal, fleet, network health, Partner Relations, and Value Added Services teams to help owners launch and grow within program requirements.

Basic Qualifications

• Bachelor's degree

• Experience influencing internal and external stakeholders

• 5+ years of team management experience

Preferred Qualifications

• MBA

• 7+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience

• Bachelor's degree in management, business administration, economics, engineering, marketing

• Experience in transportation or supply chain

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