Key Account Manager

Sary; Makkah Region; On-site; SAR 360,000 - 480,000; Full time

Job summary

Sary seeks a seasoned Key Account Manager to own and grow our most strategic customer relationships across Makkah and Madina.

You will manage premium hospitality and catering accounts, leveraging a ready network to expand the business with decision-makers and ensure exceptional service and profitability. This role requires travel between the holy cities and a proven track record in premium client management.

Qualifications

• 10+ years in sales/account management with a ready portfolio in Makkah and Madina
• Experience handling large premium clients like five-star hotels and premium caterers
• Strong negotiation, relationship-management, and strategic account-planning skills
• Deep knowledge of Makkah/Madina hospitality, catering, and FMCG/food-service markets

Responsibilities

• Manage and grow high-value accounts across Makkah and Madina, including premium hotels and caterers
• Leverage existing relationships to open new opportunities with decision-makers
• Develop account plans to grow revenue, wallet share, and long-term partnerships
• Serve as primary contact for strategic clients, ensuring top service and rapid escalations
• Negotiate pricing and contracts in line with policy and profitability targets
• Conduct regular business reviews to track satisfaction, usage, and growth opportunities
• Monitor market trends and competitor activity to anticipate client needs
• Collaborate with operations, supply chain, and customer service for seamless delivery
• Prepare accurate forecasts, pipelines, and updates for management
• Represent the company at industry events and client meetings in holy cities

Skills

Sales leadership

Strategic account planning

Negotiation

Relationship management

Arabic fluency

Education

Bachelor's degree in Business/Marketing

Job description

The Key Account Manager owns and grows the company's most strategic customer

relationships across Makkah and Madina, including five-star hotels, advanced catering

companies, and other high-value accounts. This role requires an established sales professional

with a strong, ready network of decision-makers in the local hospitality and catering sector, and

a track record of managing large, complex accounts end-to-end.

Key Responsibilities

• Manage and grow a portfolio of high-value accounts (five-star hotels, advanced caterers, and similar premium clients) across Makkah and Madina.
• Leverage existing, ready relationships and network with key decision-makers to open
• Develop and execute account plans that grow revenue, share of wallet, and long-term
• Serve as the primary point of contact for strategic clients, ensuring high service levels and swift resolution of escalations.
• Negotiate pricing, contracts, and service agreements in line with company policy and profitability targets.
• Conduct regular business reviews with key clients to track satisfaction, usage, and growth opportunities.
• Monitor market trends, competitor activity, and customer needs within the premium hospitality and catering segment.
• Collaborate with operations, supply chain, and customer service teams to guarantee
• Prepare accurate sales forecasts, pipeline reports, and account performance updates for management.
• Represent the company at industry events and client meetings across both holy cities.

Qualifications & Experience

• 10+ years of sales/account management experience, with a proven, ready portfolio of contacts and accounts in Makkah and Madina.
• Demonstrated experience managing large accounts such as five-star hotels, advanced caterers, or similar premium clients.
• Strong negotiation, relationship-management, and strategic account-planning skills.
• Deep understanding of the Makkah/Madina hospitality, catering, and FMCG/food-service market.
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Fluent Arabic and strong English communication skills.
• Willingness and ability to travel regularly between Makkah and Madina.
• Valid Saudi driving license and own vehicle preferred.

Key Performance Indicators (KPIs)

• Revenue growth and retention across assigned key accounts.
• Number of new high-value accounts acquired.
• Client satisfaction and contract renewal rate.
• Forecast accuracy and pipeline health.