IVD Applications Engineer — Customer-Focused Solutions

F. Hoffmann-La Roche AG; Riyadh; On-site; SAR 150,000 - 190,000; Full time

Job summary

Roche is seeking an Application Specialist in Riyadh, Saudi Arabia, to deliver superior application support for the designated portfolio. Work with sales and field service teams to implement global standards, report cases diligently, and identify commercial opportunities while maintaining strong client satisfaction and ongoing stakeholder alignment.

The role requires a Life Sciences or related degree, at least two years in IVD/medical devices, fluent English, and a customer-centric,

Qualifications

• Bachelor's degree in Life Sciences, Laboratory, Biochemical or equivalent.
• At least two years of practical application experience in IVD or medical device industry.
• Fluent in English language both spoken and written.
• Arabic is a plus, or any spoken language in the market.
• Exceptional problem-solving abilities and a customer-centric mindset.

Responsibilities

• Provide high-quality, consistent application support aligned with evolving client requirements and strategic business objectives.
• Deliver industry-leading support utilizing established systems and methodology to maintain high client satisfaction standards.
• Engage in continuous professional development to maintain robust expertise across all assigned product lines.
• Ensure continuous operational coverage during core and extended hours in accordance with contractual service level agreements.
• Proactively formulate and execute strategic initiatives based on customer satisfaction metrics and ongoing stakeholder feedback.
• Conduct formal system commissioning, technical configuration and user instruction.

Skills

English language

Customer-centric mindset

Problem-solving abilities

Education

Bachelor's degree in Life Sciences, Laboratory, Biochemical or equivalent

Job description

Roche is seeking an Application Specialist in Riyadh, Saudi Arabia, to deliver superior application support for the designated portfolio. Work with sales and field service teams to implement global standards, report cases diligently, and identify commercial opportunities while maintaining strong client satisfaction and ongoing stakeholder alignment.

The role requires a Life Sciences or related degree, at least two years in IVD/medical devices, fluent English, and a customer-centric,