Specialist - Field Services ( FIS )

Microland Limited; Jeddah; On-site; SAR 67,000 - 167,000; Full time

Job summary

Microland Limited is seeking a desktop support engineer in Jeddah to ensure IT systems run with high uptime. You will install client desktops, assist end users with security, and provide hands-on support for hardware, software, and network queries.

The role involves remote and on-site assistance, updating tickets, testing peripherals, and adhering to organizational policies. Basic Linux knowledge is a plus, with collaboration across IT teams.

Qualifications

• Bachelor's degree or diploma in computer science or IT or equivalent.
• Microsoft Certified Professional (MCP) or CompTIA A+ certification is a plus.
• Basic Linux knowledge is an added advantage.

Responsibilities

• Provide support to IT systems to help meet business goals with high uptime.
• As a desktop engineer, assemble and install client desktops and assist end users.
• Hands-on support for IT teams on hardware, software, and network queries.
• Support daily technical activities for computers and end point devices.
• Update support tickets with progress.
• Set up and test desktop computer peripherals.
• Perform system changes per organizational policies.
• Remote desktop troubleshooting with ticket documentation.
• Maintain technical documentation with other departments.

Skills

Desktop Applications

Windows OS

Aptitude & Communication

Aptitude & Communication

Information Processing

Basic Networking

Datacenter Basics

Security Basics

MAC OS

Education

Bachelor's degree/diploma in computer science or information technology or equivalent

Tools

MCP Certification

CompTIA A+ Certification

Putty

Remote Tools

End Point Devices

Job description

Education Qualification

Bachelor?s degree/diploma in computer science or information technology or equivalent

Skills

• Primary -> Technology | Desktop Applications | 2 - Knowledgeable
• Primary -> Technology | Windows OS | 2 - Knowledgeable
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude | Information Processing | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 1 - Aware
• Secondary -> Technology | MAC OS | 1 - Aware

Certification

Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

Field Services support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

To support daily technical support activities for computers and all other end point devices

Update the support ticket with the progress

To set up and test desktop computer peripherals

To perform the system changes adhered to organizational policies

Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance

Maintain technical documentation in association with other functional departments

Technical Skills

Hardware and Networking:

Hardware Knowledge on multiple vendor end point products to troubleshoot and isolating hardware issues

Ability to provide physical support for mounting of DC HW, basic connectivity establishment

Ability to Install remote tools like Putty to establish connectivity between two devices

Ability to replace allowed HW components (such as HDD, memory)

Ability to work with various assessment tools to identify the different hardware models available

Ability to test the compatibility of Image with the various hardware models available, where needed

Windows Operating System:

Exchange and Mobility Clients:

Printer management:

Backup and Recovery:

Audio, Video support:

End Point Security:

Vendor co-ordination:

Asset management:

Incident management:

Patch management:

MAC OS Support:

Basic Linux knowledge is an added advantage

VIP User Support: