IT Support Manager

Amazon; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce firm is looking for an IT Manager in Jeddah, Saudi Arabia. The role involves managing IT operations for a Fulfillment Center and leading a team to resolve complex technical issues. Responsibilities include coordinating projects, managing the IT budget, and ensuring compliance with standards. Ideal candidates will have strong project management experience and relevant certifications. This is a unique opportunity to contribute to operational excellence in a 24/7 environment.

Qualifications

• Experience in project management.
• ITIL and Prince2 certifications would be advantageous.
• Experience with procurement and inventory management of IT equipment.

Responsibilities

• Ensure IT maintenance work meets Amazon standards.
• Coordinate IT project management and ensure team takes ownership.
• Develop and manage IT budget.
• Schedule staff and shifts.

Skills

Project management

Understanding of core internet technologies

CISCO experience and certifications

Unix/Linux System support

Telecom knowledge including VOIP

Education

Master’s degree in relevant discipline

Tools

Microsoft Windows system support

Job description

IT support Manager (open for Saudi nationals only), OTS

Job ID: 3138045 | Afaq - Warehouse Branch

IT Manager

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.

Responsibilities

• Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
• Being confident in your IT project management skills: you can coordinate and watch over your team’s projects as they support technical task execution. You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction.
• Being responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff.
• Leading people, hours and shifts: this will include staff and team scheduling.
• Inspiring continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence.

Basic Qualifications

• Experience in project management

Preferred Qualifications

• A Master’s degree in a relevant discipline is a nice-to-have
• An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems
• CISCO experience and certifications
• Certifications in Unix/Linux System support and/or Microsoft Windows system support
• Telecom knowledge, including VOIP / SIP as well as mobile technologies
• Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience
• ITIL and Prince2 certifications would be advantageous
• You’re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems
• Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.