IT Infrastructure - Technical Team Lead (Saudi Nationals Only)

Datamatics Technologies; Jeddah; On-site; SAR 260,000 - 420,000; Full time

Job summary

Datamatics Technologies in Jeddah seeks an experienced Technical Infrastructure Specialist Manager to lead enterprise IT operations across data center, networks, servers, SOC/NOC, and endpoints. You will drive availability, security posture, and service delivery while embracing automation and AI-enabled improvements.

The role requires strong leadership, stakeholder management, and a track record of managing large teams.

Qualifications

• Experience with ITIL and ISO processes.
• Core technical expertise in at least 2 technologies.
• Experience with automation and AI in IT operations.
• Strong risk and compliance management experience.
• Preference for candidates from IT services firms (e.g., Wipro, Cognizant, LTI).

Responsibilities

• Lead end-to-end operations of Data Center Infrastructure, Network Infrastructure, SOC and NOC, Storage and Backup.
• Drive proactive monitoring, incident management, problem management, and root cause analysis.
• Ensure availability, uptime, SLA adherence, and security posture across enterprise infrastructure.
• Develop operational dashboards and executive reports on service performance.

Skills

ITIL

ISO compliance

Automation

AI adoption

Leadership

Incident management

Job description

Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint.

The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations.

The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.

Key Responsibilities:

Infrastructure Delivery Management

Lead end-to-end operations of:

• 1. Data Center Infrastructure
• 3. Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)
• 6. SOC and NOC
• 7. Storage and Backup
• 8. Ensure availability and operational readiness of enterprise infrastructure.
• 9. Drive proactive monitoring, incident management, problem management, and root cause analysis.
• 10. Maintain system uptime, performance, capacity, and reliability.
• 11. Service Delivery & SLA Management
• 12. Establish and maintain service levels aligned with business requirements.
• 13. Monitor and achieve SLA, OLA, KPI, and uptime targets.
• 14. Lead major incident management and service restoration activities.
• 15. Develop operational dashboards and executive reports on service performance.
• 16. Ensure adherence to ITIL best practices and service management processes.

Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.

Must have:

• Should have strong experience ITIL and ISO processes.
• Should have core technical expertise in at least 2 technologies.
• Should understand and worked on concept of Automation and AI.
• Should understand Risk and compliance management.
• Preferably from IT service company- Wipro, Cognizant, LTI, etc.