IT Infrastructure and Cloud Solutions Section Head – Riyadh, Saudi Arabia

Saudi Railway Company; Saudi Arabia; On-site; SAR 360,000 - 540,000; Full time

Job summary

Saudi Railway Company in Riyadh seeks an experienced IT Infrastructure and Cloud Solutions Section Head to lead enterprise infrastructure, cloud platforms, systems administration, and IT service desk operations. You will ensure availability, reliability, and security across compute, storage, virtualization, backup, and hybrid cloud services.

You will define technology roadmaps, manage vendors and resources, mentor teams, and ensure compliance with IT standards and cybersecurity requirements

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering or Information Technology.
• Minimum 6 years of relevant professional experience; at least 4 years in a similar role.
• Experience with enterprise IT infrastructure, cloud platforms, and IT service management.

Responsibilities

• Lead the Infrastructure and Cloud Solutions Section, including team supervision and performance management.
• Oversee infrastructure architecture, scalability, and lifecycle management.
• Manage private, public, and hybrid cloud solutions and IaaS/PaaS services.
• Promote automation and standard provisioning processes across platforms.
• Oversee IT Service Desk operations and SLA adherence.
• Ensure governance, cybersecurity compliance, and alignment with IT standards.

Skills

IT leadership

Team management

Vendor management

Cloud platforms

Automation

Incident management

Education

Bachelor's Degree in Computer Science/Engineering/IT

Tools

Microsoft Cloud platforms

Oracle Cloud platforms

Job description

Location: Riyadh, Saudi Arabia

Job Category:

• Information Technology (IT) & Software
• Telecommunications
• Administration & Office Support
• Business Development

Job Overview

An opportunity is available for an experienced IT Infrastructure and Cloud Solutions Section Head in Riyadh, Saudi Arabia.

The role is responsible for leading and managing enterprise IT infrastructure, cloud platforms, systems administration, and IT Service Desk operations. The successful candidate will oversee the availability, reliability, scalability, performance, and continuity of compute, storage, virtualization, backup, systems, and hybrid cloud services.

The position involves infrastructure architecture, cloud adoption, capacity planning, lifecycle management, disaster recovery, automation, and technical support operations. The Section Head will also lead technical teams, manage vendors and resources, develop technology roadmaps, and ensure infrastructure services comply with organizational IT standards and cybersecurity requirements.

Key Responsibilities

Leadership and Team Management

• Lead and manage the Infrastructure and Cloud Solutions Section, including team supervision and performance management.
• Develop technical competencies and capabilities within the section to meet current and future business requirements.
• Mentor and coach team members to strengthen technical expertise, leadership capabilities, and career progression.
• Develop section objectives, technology roadmaps, and annual work plans aligned with organizational goals and IT strategy.
• Allocate resources and coordinate vendors.
• Support CAPEX/OPEX planning and monitor team, vendor, and service performance.

Infrastructure Architecture and Design

• Oversee infrastructure architecture, scalability planning, and implementation.
• Manage compute, storage, virtualization, Hyper-Converged Infrastructure (HCI), backup, and related platform services.
• Ensure infrastructure availability, reliability, performance, and business continuity.
• Oversee infrastructure lifecycle management, monitoring, and maintenance.

Cloud Solutions Management

• Lead the design, adoption, migration, and optimization of private, public, and hybrid cloud solutions.
• Manage cloud services, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS).
• Oversee cloud solutions involving Microsoft and Oracle platforms.
• Support cloud scalability, performance, and operational efficiency.

Automation and Standardization

• Promote automation across infrastructure platforms.
• Establish standard provisioning processes.
• Maintain configuration consistency and technical standards.
• Improve operational efficiency through infrastructure standardization.

IT Service Desk Management

• Oversee IT Service Desk operations.
• Ensure effective incident and service request management.
• Manage user support, troubleshooting, and escalation procedures.
• Monitor timely issue resolution and compliance with defined Service Level Agreements (SLAs).

Governance and Compliance

• Establish and maintain policies, procedures, standards, and technical baselines for infrastructure and cloud services.
• Ensure infrastructure operations align with organizational policies, IT standards, and cybersecurity requirements.

Requirements & Qualifications

Educational Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineering, or Information Technology.
• Bachelor's Degree is a mandatory requirement according to the job poster.

Experience Requirements:

• Minimum 6 years of relevant professional experience.
• At least 4 years of experience in a similar role.

  Technical Knowledge:

  • Enterprise IT infrastructure management.
  • Cloud platforms and hybrid cloud solutions.
  • Microsoft and Oracle cloud platforms.
  • IaaS and PaaS services.
  • Compute and storage infrastructure.
  • Virtualization and Hyper-Converged Infrastructure (HCI).
  • Backup and disaster recovery.
  • Infrastructure architecture and capacity planning.
  • Automation and configuration standardization.
  • IT Service Desk and incident management.
  • Service-level management and technical support operations.

  Leadership Competencies:

  • Technical team leadership and supervision.
  • Performance management and mentoring.
  • Technology roadmap development.
  • Vendor and resource management.
  • CAPEX/OPEX planning.
  • IT governance and cybersecurity compliance.

  Salary, Benefits & Career Growth

  The employer has not disclosed salary or specific employment benefits in the original job description.

  This position provides an opportunity to lead enterprise infrastructure and cloud initiatives, manage technical teams, oversee hybrid cloud environments, and contribute to organizational IT strategy. The role also offers professional exposure to infrastructure modernization, cloud adoption, automation, and IT service management.

  Application Requirement: Bachelor’s Degree.