IT Coordinator

First Executive Recruitment; Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading multinational organization is seeking an IT Coordinator in Eastern Province, KSA. The ideal candidate will have a Bachelor's Degree in IT, at least 5 years of experience including familiarity with Operational Technology, and the skills to manage IT support incidents. Key responsibilities include organizing the installation and maintenance of IT equipment, managing incidents, and ensuring compliance with service processes. Salary will range from 12k to 15k, commensurate with experience.

Qualifications

• At least 5 years’ experience in IT.
• Experience with Operational Technology (ICS, SCADA, DCS, IoTs).
• Skills in software implementation and integration.

Responsibilities

• Organizes installation of computer and telephone equipment.
• Handles remote incidents and controls equipment conformity.
• Ensures timely processing of requests and incidents.

Skills

Handling incidents in Windows and Chromebook

Dealing with Office suite and Google requests

Identifying network bottlenecks

Managing business and functional applications

Education

Bachelor’s Degree in IT or related field

Job description

Our client is a leading global water, energy, power and waste management company operating across the region. A very well respected multinational organization with an excellent reputation.

We are looking for an IT Coordinator to be based in Eastern Province, KSA.

JOB PURPOSE

• This role will be for Help Desk and Support and ensures the installation and operation guarantee of computer and/or telephone equipment (hardware and software) related to the workstation.
• At the request of users, he/she provides maintenance (remotely or on site) of this equipment and handles incidents.
• Assist with any technical queries that come from contractors.

JOB RESPONSIBILITIES

• Organizes the initial installation of computer and/or telephone equipment (applications, microphone equipment, telephone and peritelephony equipment)
• Handles remote incidents on microphones/chromebook/tablet, networks, messaging or telephony or driver the service providers in charge of doing it
• Control the conformity of the equipment with the repositories
• Help to take control of the installed equipment and software
• Ensure the proper respect and the good use of the processes of the ITIL repository: Management of requests, Problem,
• Change Management, and Incident management
• Ensure on a daily basis that catalog requests, incidents and changes on the customer perimeter are processed on time,
• in collaboration with all the service centers
• Manage the proper implementation of action plans in the event of crises within its scope
• Ensure that the request management tool is in phase with the definition, the deadlines (SLA/OLA) and the quality
• requirements appearing in the service catalog
• Monitor regular performance indicators on the customer perimeter
• Analyze suggestions, complaints and reminders
• Manage user-oriented communication processes
• Map the user journey (from analysis of the need for the provision of the service)

SKILLS

Main Skills

• Be able to deal with incidents, requests or changes relating to the windows and chromebook environment
• Be able to deal with incidents, requests or changes relating to the Office suite and Google
• Be able to deal with incidents, requests or changes relating to problems authentication techniques
• Being able to identify network bottlenecks
• Being able to deal with incidents, requests or changes relating to computer terminals
• Being able to deal with incidents, requests or changes relating to business and functional applications
• Record, qualify, process, escape or resolve incidents, requests or changes
• Knowledge of best practices in outsourcing, outsourcing of IT support, third party maintenance, provision of telecommunications links, system hosting centers IT, provision of application services, etc.

Behavioral Skills

• Management Contractual management (yes/no wisely), sense of service, listening and responding in line with customer requests
• Ability to define, monitor, report on and improve relevant indicators
• Uti reads logic and methodology for solving difficult problems and proposes effective solutions; is able to identify hidden problems
• Ability to transmit information, disseminate a message in a clear and understandable way (team and manager) wisely
• Ability to plan its activities and those of its teams

ESSENTIAL REQUIREMENTS

• Bachelor’s Degree in IT or any related field
• Open to Saudi Nationals male and female
• Should have at least 5 years’ experience in IT
• Must have experience in Operational Technology (ICS, SCADA, DCS, IoTs...)
• Experience in specification and help procurement with the supply of all hardware needed (computers, screens, phones, network, use of microwave system for receiving data)
• Experience in software implementation and integration (CMMS, Hazmat, Salesforce, B365, safety, laboratory management, weighbridge, etc)
• Able to join Immediately

COMPENSATION & BENEFITS

• Salary will reflect experience levels and interview performance
• As a guide salary package will be from 12k – 15k full package