IT Change Manager

CoorB; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

CoorB in Jeddah, Saudi Arabia seeks an IT Change Manager to govern and facilitate Change Management across the organization. You will balance governance with agility, chair CAB/ECAB meetings, and coordinate end-to-end RFC processes to protect service stability.

The role requires ITIL expertise, strong stakeholder skills, and hands-on work with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS/Business Administration.
• 4–6 years in IT Service Management, with ≥2 years in Change Management.
• ITIL Foundation cert mandatory; Change Management Practitioner/Managing Professional preferred.
• Proven experience chairing CAB/ECAB and managing high‑risk changes.
• Proficiency with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy.
• Solid understanding of enterprise IT environments including infrastructure, cloud, networking, and applications.
• Ability to balance governance rigor with business agility in a fast-moving environment.
• Excellent communication, facilitation, and stakeholder management skills.
• ITIL 4 Managing Professional or Strategic Leader designation.
• Experience implementing Change Enablement in DevOps/CI/CD environments.
• Familiarity with release management, deployment pipelines and DevSecOps practices.
• Knowledge of ISO 20000, SOX, ISO 27001, or COBIT.
• Project Management certification (PMP, PRINCE2) is a plus.

Responsibilities

• Own and operate the end-to-end Change Management process per ITIL and policy.
• Chair CAB and ECAB meetings; assess risk and authorize changes.
• Review RFC submissions based on risk, impact, and resources.
• Maintain the Change Schedule and coordinate change windows.
• Assess risk and business impact; ensure mitigation and rollback plans.
• Identify conflicts and dependencies across infra, apps, and services.
• Ensure alignment with risk appetite and regulatory obligations.
• Communicate changes and impacts to stakeholders clearly.
• Act as liaison between tech teams and business units during changes.
• Produce Change Management reports and PIRs for leadership.
• Define and improve Change Management policies, processes, and templates.
• Ensure changes are documented, auditable, and compliant with governance.
• Identify and remediate unauthorized changes (CWA) and enforce adherence.
• Collaborate with Incident/Problem Management to address change-related incidents.
• Administer and optimize Change Management module in ITSM platforms.
• Produce KPI dashboards, trend analysis, and SLA reports for senior management.
• Drive automation and adoption of standard change models to improve agility.

Skills

Communication

Facilitation

Stakeholder management

Governance

ITIL knowledge

Education

Bachelor's degree in IT / CS / Business Administration

Tools

ServiceNow

Jira Service Management

BMC Remedy

Job description

Jeddah, Saudi Arabia | Posted on 08/05/2026

CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

Job Description

ABOUT CoorB

Webuild full-fledged innovative solutions with a focus on process automation,user experience enhancement, and advanced data analytics. With our extensiveindustry expertise, we help achieve operational excellence, future-proof yourIT investments, and ensure a competitive edge in the ever-evolving financeindustry.

OUROPPORTUNITY

The IT ChangeManager is accountable for governing and facilitating the Change Managementprocess across the organization, ensuring that all IT changes — from standardto emergency — are assessed, authorized, implemented, and reviewed in acontrolled and risk-managed manner.

This roleprotects the stability of IT services by preventing unauthorized or poorlyplanned changes from negatively impacting business operations. The IT ChangeManager acts as a strategic advisor and process owner, working closely withtechnical teams, business units, and senior leadership to balance agility withgovernance.

YOUWILL

• Own and operate the end-to-end Change Management process inalignment with ITIL best practices and organizational policy.
• Chair and facilitate the Change Advisory Board (CAB) andEmergency CAB (ECAB) meetings, ensuring effective risk assessment andauthorization of changes.
• Review, evaluate, and approve or reject Request for Change (RFC)submissions based on risk, impact, and resource availability.
• Maintain the Change Schedule (Forward Schedule of Change — FSC)and coordinate change windows with operational teams.
• Assess the risk and business impact of proposed changes,ensuring appropriate mitigation strategies and rollback plans are in place.
• Identify conflicts, dependencies, and potential clashes betweenconcurrent changes across infrastructure, applications, and services.
• Ensure changes align with organizational risk appetite andregulatory obligations.
• Communicate approved changes and their impact to all relevantstakeholders in a timely and clear manner.
• Act as the primary liaison between technical teams and businessunits during planned changes, upgrades, and service windows.
• Produce clear, concise Change Management reports andpost-implementation reviews (PIRs) for leadership.
• Define, maintain, and continuously improve Change Managementpolicies, processes, procedures, and templates.
• Ensure all change activities are properly documented, auditable,and compliant with governance and regulatory requirements.
• Identify and remediate unauthorized changes (change withoutauthorization — CWA) and enforce process adherence.
• Collaborate with Incident and Problem Management to identifychange-related incidents and prevent recurrence.
• Administer and optimize the Change Management module within theITSM platform (e.g., ServiceNow, Jira SM, BMC Remedy).
• Produce KPI dashboards, trend analysis, and SLA performancereports for senior management.
• Drive automation and adoption of pre-approved and standardchange models to increase operational agility

Requirements

• Bachelor's degree in InformationTechnology, Computer Science, Business Administration, or a related field (orequivalent experience).
• Minimum 4–6 years of experience inIT Service Management, with at least 2 years in a dedicated Change Managementrole.
• ITIL Foundation certification (v3 orv4) mandatory; ITIL Change Management Practitioner or Managing Professionalstrongly preferred.
• Proven experience chairing CABmeetings and managing complex, high-risk change processes.
• Strong proficiency with ITSM toolssuch as ServiceNow, Jira Service Management, or BMC Remedy.
• Solid understanding of enterprise ITenvironments, including infrastructure, cloud, networking, and applications.
• Demonstrated ability to balancegovernance rigor with business agility in a fast-moving environment.
• Excellent communication, facilitation, and stakeholdermanagement skills.
• ITIL 4 Managing Professional or Strategic Leaderdesignation.
• Experience implementing Change Enablement in DevOps orCI/CD-driven environments.
• Familiarity with release management, deployment pipelinesand DevSecOps practices.
• Knowledge of regulatory frameworks such as ISO 20000, SOX,ISO 27001, or COBIT.
• Project Management certification (PMP, PRINCE2) is a plus.