IT Assistant Manager

Accor; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel on the Red Sea is seeking an Assistant IT Manager to enhance IT operations and ensure system reliability and performance. You will support the Director of IT in maintaining hotel IT infrastructure, providing technical support, and ensuring compliance with security and operational standards. Ideal candidates will have 3-5 years of hotel IT experience and strong knowledge of PMS and networking solutions. This position offers a dynamic working environment with opportunities for professional growth.

Qualifications

• 3-5 years’ experience in hotel IT operations.
• Knowledge of hotel systems including PMS, POS, and networking.
• Strong troubleshooting and analytical skills.

Responsibilities

• Support hotel IT systems operation and maintenance.
• Provide technical support for hardware, software, and network issues.
• Ensure compliance with IT security policies and local regulations.

Skills

Troubleshooting

Analytical skills

Stakeholder management

Problem-solving

Education

Degree or diploma in Information Technology or Computer Science

Tools

PMS (Opera preferred)

POS systems

Networking

Job description

Company Description

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

Job Description

We are seeking an Assistant IT Manager to support the planning, operation, and continuous improvement of information technology systems at SLS The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and performance of all IT infrastructure and systems, enabling seamless hotel operations and exceptional guest experiences in line with SLS and Ennismore standards.

Key Responsibilities

• Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.
• Assist in maintaining system availability, performance, and security across all hotel departments.
• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Support system integrations between PMS, POS, Finance, Sales, F&B, and third-party applications.
• Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.
• Monitor system performance and escalated issues proactively to minimize operational downtime.
• Support new system implementations, upgrades, patches, and testing activities.
• Maintain accurate IT documentation, asset registers, licenses, and configuration records.
• Assist with vendor coordination, service contracts, and support agreements.
• Support user access management, system permissions, and onboarding/offboarding processes.
• Provide IT support during critical hotel operations, openings, and special events.
• Ensure compliance with Ennismore IT standards, cybersecurity requirements, and local regulations.
• Support IT audits, risk assessments, and compliance reporting.
• Promote IT best practices and provide basic system training to hotel colleagues.
• Act as a deputy to the IT Manager when required, supporting leadership and decision-making.
• Maintain effective communication with department heads to understand operational technology needs.
• Uphold data protection, confidentiality, and information security standards at all times.

Qualifications

• Degree or diploma in Information Technology, Computer Science, or a related field preferred.
• Minimum 3–5 years’ experience in hotel IT operations, with exposure to assistant or supervisory responsibilities.
• Strong knowledge of hotel systems including PMS (Opera preferred), POS systems, networking, and end-user support.
• Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.
• Familiarity with system integrations, cloud-based applications, and vendor management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work flexible hours, including on-call support when required.
• Prior Middle East or luxury lifestyle hotel experience is an advantage.