Infrastructure Administrator

TAWANTECH; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

TAWANTECH in Riyadh invites experienced infrastructure administrators to join a banking-focused IT team. You will install, configure, and maintain Linux and Windows environments, enforce security and baseline standards, and manage agent lifecycles and ITIL-compliant changes.

You will collaborate with vendors, support DR/BCP activities, and ensure compliance with SAMA, NCA, PDPL, and NDMO requirements while delivering reliable, well-documented operations and automation where possible.

Qualifications

• Bachelor's degree in IT or a related field.
• 4–8 years in infrastructure or system administration in enterprise environments, preferably banking.
• Experience with Linux and Windows OS installation, configuration, and troubleshooting.
• Familiarity with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO standards.
• Exposure to ITIL processes and DR/BCP operations.

Responsibilities

• Support installation, configuration, and maintenance of infrastructure agents across Linux and Windows environments.
• Perform OS-level configuration, patching, hardening, and agent lifecycle management.
• Deploy and manage monitoring, endpoint management, backup, and security tools.
• Ensure compliance with SAMA, NCA, PDPL, and NDMO cybersecurity requirements during activities.
• Execute ITIL-based Incident, Problem, and Change management with proper documentation.
• Monitor system health and performance using enterprise monitoring tools; remediate issues.
• Assist in Disaster Recovery and Business Continuity planning and testing.
• Collaborate with vendors and internal teams for troubleshooting, upgrades and deployment.
• Maintain accurate operational documentation and baselines.
• Perform root cause analysis and implement preventive measures.
• Support automation with scripting (PowerShell, Bash) to improve efficiency.
• Ensure secure configurations and patching to meet baseline standards.

Skills

System administration

IT security awareness

Regulatory compliance

Incident, Problem, Change management

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

PowerShell

Bash

SIEM

EDR

Monitoring tools

Backup tools

Job description

Responsibilities

• Support installation, configuration, and maintenance of infrastructure agents across Linux and Windows environments ensuring standardization and security compliance
• Perform system administration tasks including OS-level configuration, patching, hardening, and agent lifecycle management
• Deploy and manage enterprise tools such as monitoring agents, endpoint management solutions, backup agents, and security tools (e.g., SIEM, EDR)
• Ensure compliance with SAMA, NCA, PDPL, and NDMO cybersecurity and data protection requirements during installation and configuration activities
• Execute infrastructure operations aligned with ITIL processes including Incident, Problem, and Change Management ensuring proper documentation and approvals
• Monitor system health, performance, and availability through enterprise monitoring tools and proactively remediate infrastructure issues
• Assist in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities including testing, failover validation, and recovery execution
• Collaborate with vendors and internal teams for troubleshooting, upgrades, and deployment of infrastructure components
• Maintain accurate operational documentation including configuration baselines, deployment procedures, and knowledge base articles
• Perform root cause analysis (RCA) for infrastructure incidents and implement preventive measures
• Support automation initiatives using scripting (e.g., PowerShell, Bash) to enhance efficiency and reduce manual effort
• Ensure secure configurations and adherence to baseline standards including patching, vulnerability remediation, and access controls

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 4–8 years of experience in infrastructure administration or system administration within enterprise environments, preferably in banking
• Hands‑on experience with Linux and Windows OS including installation, configuration, and troubleshooting
• Experience in deploying and managing infrastructure agents such as monitoring, backup, patching, and endpoint security tools
• Familiarity with regulatory frameworks including SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO standards
• Exposure to ITIL framework and operational processes including Incident, Problem, and Change Management
• Experience in supporting Disaster Recovery and Business Continuity operations
• Basic experience working with vendors and managing support cases
• Knowledge of virtualization platforms, cloud environments, or enterprise infrastructure tools is preferred
• Experience in production support environments with defined SLAs and KPIs.