Information Technology Assistant

Jayasom Wellness Resort Amaala; Tabuk; On-site; SAR 446,000 - 725,000; Full time

Job summary

Jayasom Wellness Resort Amaala in Saudi Arabia invites an experienced IT Manager to lead continuity of computer networks and systems during pre-opening and beyond. You will translate strategy into actionable technical programs and ensure security, reliability, and scalable infrastructure across the resort.

You will work with multicultural teams, supervise vendors, and shape technology governance, disaster recovery, and innovative guest experiences through integrated IT solutions.

Qualifications

• BSc/BA in Information Technology or Computer Science (preferred).
• Proven experience as IT Manager in a resort or hospitality setting.
• Experience working with multicultural teams; pre-opening project experience.

Responsibilities

• Lead IT systems management to ensure continuous operations across networks.
• Develop and implement IT policies, disaster recovery plans, and security measures.
• Collaborate with leadership to translate strategy into actionable IT programs.
• Foster a collaborative, service-oriented IT culture.

Skills

Leadership

Project management

Teamwork

Communication

Problem-solving

Education

BSc/BA in Information Technology or Computer Science

Job description

An Exclusive Retreat of Wellness and Singularity

In Partnership with Red Sea Global (RSG)

Opening in 2026, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other—an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.

Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies—ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.

We’re assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.

Join Jayasom. Redefine the future of wellness.

JOB PURPOSE

• Assist the leadership team of Jayasom (Amaala) translate the Jayasom’s strategy into actionable programs, and activities, while ensuring the right structure and operational policies and procedures are in place.
• Provide high level technical support and systems analysis to identify, prevent, and resolve service interruptions in the property’s networks and systems.
• Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.

GENERAL RESPONSIBILITIES

• Maintain effective communication with all levels of the organization and ensure team members have the necessary support to deliver outstanding service.
• Develop and maintain effective relationships with colleagues, corporate office, guests, ownership.
• Promote a friendly, dynamic and collaborative work environment that includes, open communication, team work, participation, trust, respect, professionalism and fun.
• Deliver and participate in meetings as required.
• Work towards exceeding company’s business targets.
• Take a positive, resourceful and innovative approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned.

KEY OPERATIONAL RESPONSIBILITIES

• Provide technical expertise, leadership and project coordination services to support and maintain continuity of the property’s computer systems and networks.
• Monitor systems usage and needs.
• Research, identify, and recommend new hardware and applications that will improve the stability of systems and networks.
• Research, identify, and recommend new hardware, software, and applications to support future and/or complex management information system’s needs.
• Recommend and implement policies and practices to maximise resource utilisation.
• Take a lead role in the development, implementation, and maintenance of the data recovery aspects of the property’s disaster recovery plan.
• Analyse information to determine, recommend, and plan layout for type of computers and equipment, to ensure efficient operation and effective use of allotted space.
• Maintain knowledge of developments in the area of IT systems and hardware and incorporates new developments into the future systems of the resort.
• Continuously analyse complex business needs and recommend technical solutions.
• Lead and prioritize the workload of subordinates.
• Perform the testing and troubleshooting of application software to ensure the integration of the information system with other systems run smoothly to maximize the efficiency of the data flow and decrease redundancy of data collection activities.
• Maintain a working knowledge of all information systems software and provide support and training to staff on the use of application software and business processes.
• Review the status of services and progress of projects and present the status of the projects being delivered to the management team as required.
• Diagnose hardware and software problems and replace defective components.
• Plan, coordinate, and implement network security measures to protect data, software and hardware.

JOB REQUIREMENTS

Qualifications:

• BSc/BA in Information Technology or Computer Science (preferred)

Work Experience:

• Proven experience as IT Manager in a Resort environment
• Experience working with multicultural teams
• Pre-opening experience

Knowledge:

• Management of information systems
• Computer science
• Software applications
• Database management
• Trends and systems technology in the hospitality industry
• Critical and strategic thinking
• Ability to negotiate and influence others
• Problem-solving
• Interpersonal savvy
• Communication
• Leadership and navigation
• Consultation

Technical Skills

• Project management
• Planning, prioritizing and administering
• Integration systems
• Analysis and information gathering
• Performance management
• Teamwork and collaboration
• Global and cultural awareness
• Organization and time management
• Positive
• Creative and innovative
• Friendly and approachable
• Flexible and adaptable to change
• Reliable
• Strong work ethics and integrity

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. Position Descriptions are dynamic and change depending on the organizational requirements. All staff may be required to perform duties outside of their normal responsibilities as required.